Experience

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  Vodafone egypt

  Jan 2000 - Nov 2002

  Rf optimization engineer

  • Maintaining radio network access within the acceptable (2%) Grade of Service without over providing the access layer capacity. • Statistical analysis and deployment of new formulas using BSC counters to assess network performance and identify problem areas.• Checking the performance of new sites integrated to the network in terms of different KPIs.• Investigating and troubleshoot the reported Radio Network problems.• Enhancing the network performance KPIs to be superior to that of the competitors• Developing new methodology for enhancing the performance of the cluster under my responsibility.• Analysing benchmark drive tests and working on improving Vodafone network experience.• Analysing NTRA report, identifying network problems and working on solving them.• Producing reports for management & regulatory on radio network figures.• Reporting the suspected problems (orientation and cross feeder problems) that were discovered during the drive tests or the log files analysis. • Coaching new team members and get them merged within the team. Show less

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  Zte corporation

  Nov 2002 - Nov 2004

  Presales manager

  • Mastering the GSM/CDMA Total solution of ZTE and comparing with other vendors in the area of (NSS, BSS, VAS and IN). • Studying the requirements of the GSM/CDMA license owners and propose the suitable solutions accordingly. • Supervising the technical team in the design process specially in the radio part (Link budget calculation to find out the cell radius, nominal cell planning, generate the coverage and adapt the parameters again to overcome the coverage holes,…..etc.) • Working as a project manager coordinating both the technical and financial teams to prepare the ZTE’s technical and financial offer for the operators. • Regular meetings with the customer technical team to discuss their demands and accordingly adapt the technical solution. • Designing & Planning the GSM/CDMA Radio Network including :  Coverage Predictions & Enhancements.  Interference Reduction Methods & Analysis.  Methods to Increasing Capacity.  Frequency Planning Show less

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  Ericsson

  Dec 2004 - Nov 2007

  Rf optimization consultant

  1. Achieving and maintaining the STC radio network performance in the south of Riyadh city for the first 6 months of my contract then moved to join eastern province team by analyzing the daily & hourly statistics and drive test log files, using tools such as Business Object, TEMS Investigation, ACTIX, and MapInfo.2. Running and analyzing the OSS RNO and PMR tools such as MRR, FAS, FOX, NCS, NOX, MTR, CER & CTR on daily basis, in order to improve the radio network performance and the subscriber behaviour. 3. Finding and replacing the faulty TRUs and Combiners in the network by using the OSS Command Handler and Time Slot statistics. 4. Writing and running Macro/Script in order to facilitate and speed up the daily analysis. 5. Improving the efficiency in customer complains issues by implementing ideas and solutions in order to improve the specific area of complains in terms of poor coverage, capacity and speech quality.6. Identifying the source of external interference within Riyadh city, eastern region as well as the spill over from the surrounded countries borders “Bahrain, Kuwait and Qatar” by analyzing the measurement data using Agilent radio measurement equipment. 7. Identifying the internal interference in the network and generating frequency retune report. 8. Using Business Object in order to check the KPIs, analyzing and monitoring the performance of network in terms of BTS Downtime, Transmission failure, TS drop, capacity of FR, HR and EFR transcoder pool, TCH/SDCCH congestion and also generating various BO reports using statistical counters and formulas. 9. Developing and producing daily/weekly/monthly reports and PowerPoint presentations for STC higher managements. 10. Acting as a mentor and on job training for STC engineers. Show less

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  T-merge limited

  Dec 2007 - Mar 2018

  • Managing the team responsible for the development IOT application.• Responsible for managing the production team and manufacturing projects of T-Merge’s products range including IOT Solutions, Renewable Energy solutions and traditional energy solutions.• Managing the end-to-end (E2E) production process starting from product design and customization, drawing up planning and organizing a production schedule until the delivery and installation at the customers’ side.• Managing the production team to do all the product specification review and checking all the customization requested by the clients.• Managing the tendering team who is responsible for preparing manufacturing RFP, invitation for bids, evaluating both technical and financial manufacturing proposals from the bidding factories, factories selection, reviewing manufacturing contracts with the selected factories. • Managing the quality control team doing monitoring the product standards and the implementation of quality control programs.• Overseeing the products testing process with the testing team and making sure that all products are manufactured in highest quality and according the industry standards and according to the customer requirements.• Establishing and maintaining strong relationships and smooth communication with all the project’s stakeholders. • Working with different departments’ managers to implement the company's policies and goals.• Coordinating internal resources and third parties/vendors for the flawless execution of projects.• Ensuring that all projects are delivered on time, within scope and within budget.• Ensuring that health and safety guidelines are followed.• Business analysis, RFP studying, proposal preparation and budgeting. • Bid management and supervision. • Subcontractor evaluation and selection• Supervising the stuff hiring process. • Creating and maintaining comprehensive projects documentation. Show less

  • Senior Program Manager

    Jun 2013 - Mar 2018

  • Key Account Manager for: • Orascom Telecom group /Vimpelcom all over the world • Vodafone Egypt.

    Sept 2007 - Jun 2013

  • Overall Project Manager , Wind Hellas- SMS Audit project

    Sept 2008 - Sept 2010

  • Overall Project Manager , Mobilink- Network Deployment and Maintenance Audit Project

    Dec 2007 - Aug 2008
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  M800 limited

  Mar 2018 - Apr 2019

  Senior manager, service delivery/account management

  • Working closely with various teams of M800 (i.e. R&D team, product development team, operation support team, legal, billing team etc.) to ensure successful delivery of the company software solutions based on scrum framework.• Ensuring the Software, services and solutions delivery to the acquired customer according to the committed timeline and contract terms. • Managing the key accounts, leading the discussions on mobile internet solutions developed by cloud computing models across Communication platform, infrastructure and software as a service (CPaaS, IaaS, SaaS) also VoIP, Cloud solutions, IoT.• Reporting to CEO and CCO, proactively identifying and acquiring new customers for mobile Internet platform solutions (CPaaS, VoIP, Cloud solutions, IoT, White-Label mobile APPs/SDKs/API solutions, Voice and Messaging Wholesales, Toll-Free, DID and IDD Solutions) along market segments including Carriers, MNOs, MVNOs, WiFi Operators, OTTs, Developers/Integrators, Mobile OEMs and Enterprise Customers. • Achieving the assigned sales quota according to agreed yearly targets. • Producing pipeline report on time with updated and accurate details for management review regularly. • Preparing sales presentations, proposals, quotation, business case and other materials necessary for selling the Mobile Internet solutions and negotiation and closing contracts with customers. • Identifying and developing partnership with external parties (system integrator, carriers, Agents/channels, APP developers etc.) for winning new orders and contracts. • Knowledge of relevant solution and products including detailed understanding of customer business environment, market trends, value proposition and competitive landscape. • Creating/Identifying/Qualifying and closing deal in a professional manner. • Managing excellent communication skills, customer relationship mapping and communication with the CXO level and with internal stakeholders. Show less

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  T-merge limited

  Apr 2019 - Jun 2022

  Senior program manager/service delivery

  • Responsible for leading large customer facing Projects/programmes across multiple domains for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level.• Managing day to day accountability on project team leading Enterprise customer delivery.• Engaging through contract negotiations and be responsible for translating often ambiguous requirements into operational plans, engaging buy-in across all stakeholder groups.• Responsible for setting the governance controls, ensuring these align to corporate, customer and local standards, with strong emphasis on defining costs, operational budgets, staffing requirements, resources and risks & change strategy.• Responsible for ensuring that programmes/projects dependencies, assumptions and risks are identified, stakeholder buy in achieved, stage plans created, managed and reported though the lifecycle of the project/ programme, emphasizing on alignment to Time, Cost and Quality.• Responsible for ensuring that all projects/programmes and their component parts adhere to best practice methodology and processes, engaging with and seeking improvements to processes at all times. Ensuring all projects’ team members are following methodology and processes, provide leadership & contribution to all discussions/workshops that affect management of projects/programmes• Responsible for acceptance into live service, mitigating impact of risk to both the customers and T-Merges operational business.• leading T-Merge software development team to deliver the software solutions to our customers, applying scrum framework. Show less

• 

  Confidential

  Jul 2022 - Jan 2024

  • Leading successful Project Delivery for strategic Saudi customers including but not limited to (SDAIA, Ministry Of Finance, Ministry Of Education, Ministry Of Media, Capital Market Authority, SABIC, Alinmaa Bank, Bank Al-Rajhi, Human Resources Development Fund).• Leading the set-up of the project management office, establishing the PMO as a central function.• Providing on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.• Aligning interdependencies between technology, operations and business needs.• Monitoring staff performance and complete performance reviews.• Ongoing management and continuous improvement of the PMO, ensuring that The company has the project management capabilities to deliver large complex projects across our internal operations and strategic implementation. • Leading capacity building to strengthen project management capabilities across the organisation. • Leading the ongoing development of project management model and toolkit • Establishing a consistent approach to oversight and performance reporting of largescale projects • Maintaining oversight of live projects and provide regular performance reports to senior management.• Line managing pool of project managers, leading the recruitment and on boarding of new project managers when relevant • Resource planning and deployment of project managers to projects, working closely with colleagues across Mind to understand need for project management support• Working closely with colleagues across teams to ensure that robust project management principles are embedded in key processes (e.g. programme development and mobilisation). Show less • Managing Cyber security programs/projects on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.• Leading teams to deliver Complex Programs/projects that span across one or more business units. Managing resources, schedules, financials to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.• Providing on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.• Managing all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.• Reporting on project success criteria results, metrics, test and deployment management activities.• Working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.• Participating in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.• Preparing estimates and detailed project plan for all phases of the project.• Procuring adequate resources to achieve project objectives in planned timeframes.• Managing the day-to-day project activities and resources and chairs the project management team meetings.• Monitoring staff performance and complete performance reviews.• Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.• Understanding interdependencies between technology, operations and business needs. Show less

  • Head of PMO

    Dec 2022 - Jan 2024

  • Cyber Security Senior Project Manager

    Jul 2022 - Dec 2022
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  T-merge limited

  Jan 2024 - now

  Director (pmo / service delivery & operations)

  • Directing and managing the complete lifecycle of service delivery, both externally to clients and internally to departments.• Controlling operational budgets and monitoring expenditures to guarantee service delivery within financial parameters.• Leading the initiatives to optimize service delivery operations, enhancing efficiency and resource allocation.• Ensuring high-quality service, exceptional customer satisfaction, and streamlined operational performance throughout the company.• Establishing the Project Management Office (PMO), ensuring successful execution of strategic initiatives.• Supervising project planning, execution, and progress tracking, aligning all projects with strategic business goals.• Creating and deploying standardized project management processes, templates, and tools.• Mentoring PMO personnel, including project managers and coordinators, to enhance their skills and performance. Show less