Experience

• 

  Powerhouse animation studios, inc.

  Feb 2008 - Apr 2013

  - Maintained all workstations- Managed software and hardware purchasing- Trained employees on new systems/policies/software- Was responsible for in person and remote issues- Managed teams of 10 – 50 people- Ensured project milestones were met on time- Managed data storage- Supported custom built hardware- Oversaw instillation of wired network- Worked with management to coordinate implementation of new technologies- Managed inventory Flash asset creation, puppet animation, used Microsoft Info Path and Actionscript 2 for product development.

  • Supervising Technician

    Feb 2008 - Apr 2013

  • Intern

    Feb 2008 - Jul 2008
• 

  Texas neurorehab center

  Apr 2013 - Aug 2015

  It/mis support specialist

  - Supported 600 users at 4 locations- Managed inventory for 400 workstations and 100 mobile devices- Ensured compliance with all HIPPA and PMI standards- Trained staff on VIA3 and ZOOM web/video conferencing- Configured and deployed Android and iOS devices- Supported Sophos, Guradian Edge, Symantic, and Airwatch encryption - Maintained DM Netvu Observer with Dedicated Micros DVR- Worked with S2 NetBox security camera systems- Coordinated with corporate security to resolve encryption issues- Helped manage DHCP/DNS servers Show less

• 

  Yodle

  Aug 2015 - Aug 2016

  It support specialist

  - Supported 2500 users at different locations in the U.S. and abroad- Trained new users in software and hardware usage- Managed inventory through Desktop Central- Created and tracked tickets in JIRA and Service Desk- Configured and deployed MSI packages through Desktop Central- Managed stations and VDNs in ASA in conjunction with an AVAYA phone system- Coordinated with Senior Engineers to create and implement policies and deployments- Maintained Active Directory- Worked on migrations from Exchange on premise to Exchange online- Created Group Policies- Maintained Active Directory- Configured Print Servers Show less

• 

  Gcs technologies, inc.

  Aug 2016 - Dec 2017

  Technical support engineer

  - Supported users for over 400 different clients- Managed Active Directory- Created and maintained documentation in IT Glue and ConnectWise- Configured Sonicwall, Fortinet and Meraki firewalls- Managed Symantec BackupExec and Datto backup solutions- Supported Exchange hybrid and cloud environments - Assisted users remotely and on-site- Configured and supported VMware managing ESXi hosts- Experienced with prevention and recovery from Crypto attacks- Implemented security hardening for servers, networks, and workstations- Sustained Windows Server 2008, 2008r2, 2012, and 2012r2 environments- Managed software licensing for clients- Supported 3rd party programs, databases and servers- Performed network cutovers- Worked alone and with a team- Led client onboarding and service initiations Show less

• 

  Central health

  Feb 2018 - now

  • Applications Engineer

    Oct 2023 - now

  • Systems Analyst

    Jan 2022 - Oct 2023

  • Application Specialist II / Principal Trainer

    Dec 2020 - Jan 2022

  • Application Specialist

    Jan 2020 - Dec 2020

  • User Support Field Technician II

    Apr 2018 - Jan 2020

  • User Support Field Technician I

    Feb 2018 - Apr 2018