Joshua Coppen

Experience

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  DM Transportation

  May 2001 - Oct 2003

  Office Manager / Accounting

  At DM Transportation my duties included; accounts payable, accounts receivable, payroll, general sales negotiations, contract carrier negotiations, freight brokerage, dispatching, invoicing, data entry, coordination of freight pickup and delivery, customer service and collections.

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  Pro Med Claims Solutions

  Jan 2003 - Jan 2006

  Medical Billing, Coding, and Collection Specialist

  At Pro Med Claims I was responsible for all aspects of medical billing, coding, and collections.• Effectively communicated with a variety of clients to determine billing requirements• Assisted providers with appropriate coding of diagnoses and procedures for billing purposes• Engaged in activities to ensure services were properly authorized• Explained benefits to clients and patients in understandable terms• Researched and disputed claim reductions and denials

• 

  Coastal Care Plus Medical Centers

  Jan 2006 - Oct 2006

  Accounting and Collections Clerk

  My primary responsibility was generating revenue from insurance companies and patients in a manner that fostered continued patronage and long-term relationships.• Contested remittance decisions resulting in a 17% increase in short-term revenue• Resolved conflicts between patients and billing issues resulting from coverage and benefit disputes• Analyzed and monitored service and payment trends from current and historical information• Collaborated with management to streamline billing and collection procedures• Handled multiple administrative responsibilities while providing excellent customer service Show less

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  University of Phoenix

  Nov 2006 - Nov 2016

  ¬Independently serving all clients in a manner that is professional, knowledgeable, and friendly. 2007 to Present• ¬Plan, develop and conduct scholarship workshops• Educate students on financial aid subjects• Knowledge centered support developer and contributor• Act as a subject-matter expert during public events• Develop and administer cross-departmental training and mentorship plans• Calculate financial awards and return of title IV calculations• Ongoing trend analysis and reporting• Develop and monitor process improvement initiatives• Interpret and coordinate awards with federal and state regulations • Establish and implement individualized financial plans for long-term client success• Communicate complex plans for tuition and fees• Cultivate an atmosphere of customer service excellence• Manage accounts for over 300 clients producing revenue of 3.9 million annually Show less As an enrollment advisor I was responsible for recruiting and advising potential students.• Formed and maintained relationships with students of varying backgrounds throughout the enrollment process• Advised potential students on program selection based on their interests and career aspirations• Recommended action plans for overcoming barriers and achieving goals• Partnered with students to create plans for academic success• Collaborated with multiple departments to secure financial aid and academic resources for student• Facilitated best-practice and professional improvement trainings Show less

  • Senior Finance Advisor

    Jun 2007 - Nov 2016

  • Enrollment Advisor

    Nov 2006 - Jun 2007
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  ACRT

  Nov 2016 - now

  Assist vegetation program manager with implementation of annual work plansPerforms quality assurance assesments of completed workSupports Duke Energy vegetation operations during emergency restoration effortsConducts safety trainings and safety observations with Duke contractorsCommunicates exppectations and desired outcomes to vegetation contractorsEnsures adherence to relevant environmental and regulatory policiesTrains and supports work planning groups and individualsAnalyzes work trends and makes reccomendations for process improvementsCommunicates scale and scope of projects to intenal and external customersAddresses and resolves customer conflicts in a professional and courteous mannerMonitors, tracks and presents work progress on multiple projects Show less • Discuss potential hardware changes with customers to mitigate clearance activities• Provide cost estimates for potential design solutions• Responsible for identification, inspection, and evaluation of trees and brush along utility lines• Negotiate special contracts between client and customers to mitigate pruning• Plan, direct, and coordinate the activities of assigned tree clearance crews and utility personnel• Discuss and negotiate line-clearance crew access issues• Community interaction and education including group presentations• Respond to natural disasters and coordinate restoration efforts• Train and lead notification personnel and new arborists• Resolve escalated issues and remove impediments to meet clearance requirements• Enforce the rights of client to maintain facilities.• Ensure compliance with clients standards and policies Show less • Responsible for identification, inspection, and evaluation of trees and brush along utility lines• Plan, direct, and coordinate the activities of assigned tree clearance crews and utility personnel• Discuss and negotiate line-clearance crew access issues• Serve as liaison between clients, tree crews, and client customers• Customer interaction and education• Respond to large scale outage events caused by natural disasters• Organize and implement plans for prior notification• Train and lead notification personnel • Resolve escalated issues and remove impediments to meet clearance requirements Show less

  • Contract Forester

    Nov 2021 - now

  • Utility Design Arborist / Area Safety Representative

    Feb 2020 - Dec 2021

  • Consulting Utility Arborist

    Nov 2016 - Feb 2020