Deshbhan Singh (Desh)

Experience

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  Le Méridien Hotels & Resorts

  Jan 2013 - Jan 2014

  HK Guest Service Associate
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  Jehan Numa Palace

  Jun 2013 - Dec 2013

  Industrial Trainee
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  Royal Orchid Hotels

  Jan 2014 - Dec 2014

  Team Leader
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  Accor

  Dec 2014 - Feb 2017

  Housekeeping Supervisor

  Housekeeping Supervisor / Laundry Supervisor

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  The Ritz-Carlton Hotel Company, L.L.C.

  Feb 2017 - Jul 2018

  Housekeeping Supervisor

  • Train housekeepers on cleaning and maintenance tasks• Oversee staff on a daily basis• Check rooms and common areas, including stairways and lounge areas, for cleanliness• Schedule shifts and arrange for replacements in cases of absence• Establish and educate staff on cleanliness, tidiness and hygiene standards• Motivate team members and resolve any issues that occur on the job• Respond to customer complaints and special requests• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves• Participate in large cleaning projects as required• Ensure compliance with safety and sanitation policies in all areas. Show less

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  Voco® Dubai, an IHG Hotel

  Jul 2018 - Dec 2020

  Housekeeping Supervisor cum Departmental trainer(Re-Opening & Refurbishment)

  Colleague Handling:• Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag at all times.• Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.• Ensures that all colleagues provide a courteous and professional service at all times.• Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.• Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.• Conducts colleagues’ evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.Training & Quality: • Ensures that all the colleagues within the department meet the requirements set by IHG in the Quality Manual for Training, Vision, Mission Statement, Hallmarks and IHG Quality.• Ensures housekeeping colleagues achieve on average 08 hrs training per month. • Assists in the training of the colleagues ensuring that they have the necessary skill to perform duties with the maximum efficiency. Show less

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  Millennium Hotels and Resorts

  Jan 2021 - Oct 2021

  Housekeeping Supervisor/Trainer

  Maintaining ahesthetic upkeep of the hotel, ensuring proper on/off the job trainings to staff.Ensuring buget and proper adheration of the same.

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  InterContinental Hotels & Resorts

  Oct 2021 - Feb 2022

  Assistant Housekeeping Manager

  Handled 1425 Keys 21 Banquet and meeting halls with150 Manning. (3 Cluster Properties)• Assist Housekeeping Manager in managing staff and daily operations of housekeeping department• Train and supervise housekeeping staff ensuring cleanliness, organization and efficiency• Monitor inventory of cleaning supplies and equipment, restocking as needed• Inspect rooms and common areas to ensure they meet company and guest standards• Assist Housekeeping Manager in scheduling and coordinating room cleaning with front desk and maintenance staff• Handle guest complaints and resolve issues in a timely manner• Perform cleaning duties as needed, such as cleaning rooms or common areas• Ensure adherence to safety and cleanliness standards and regulations• Assist in creating and implementing housekeeping policies and procedures• Maintain effective communication with other departments and management to ensure quality guest experience. Show less

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  Accor

  Jan 2022 - Feb 2023

  Assistant Housekeeping Manager (Pre-Opening)

  Handled 1510 Keys with 110 Manning. (4 Cluster Properties)• Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following• Consistently offers professional, engaging and friendly service.• Train Colleagues and direct to their work.• Communicates to maintenance, requests for painting, repairs, furnishings, relocation ofequipment and supplies.• Generates a variety of computer reports.• Adheres to company key control policy. Monitors department key usage to ensure that key control policy is adhered too.• Ensures physical facilities are kept in a condition consistent with company standards and guidelines. Reports and corrects inconsistencies.• Completes special projects as assigned meeting deadlines.• Maintain Colleague back up and recommendation.• Monitor and track the guest experiences reviews, associate performances & action the area of improvements.• Assist Colleagues with daily operations and job tasks.• Establish and maintain good working relationships with outside vendors.• Identify and interact with internal vendors such as information Technology etc. for system, and problems or other issues.• Order uniforms for all departments.• Track all guest complaints/response letters from Executive Office.• Able to assist in development and calculations for annual budgets. Show less

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  InterContinental Hotels & Resorts

  Mar 2023 - May 2024

  Assistant Housekeeping Manager (525 Keys)

  Handled 525 Keys with 11 Banquet halls and meeting room with 105 Manning.• Interacts with suppliers and contractors.• Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.• (Follow-ups on all out of order rooms.• Ensures that all equipment is well maintained and handled correctly.• Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.• Checks the logbooks and follows up on outstanding matters.• Assists in taking various inventories.• Demonstrate commitment to the development and implementation of the QMS system and continual improvement of it’s effectiveness by: • Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs. • Ensures the availability of resources to carry out all tasks• Ensures customer requirements are determined & met. • Actively promote an awareness of customer requirements throughout the organization. • Ensures that responsibilities and authorities are defined and communicated within the organization. • Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.• Ensures that all colleagues provide a courteous and professional service at all times.• Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.• Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.• Conducts colleagues evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals Show less

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  Royal Lazure Hotel & Resorts

  May 2024 - now

  Housekeeping Manager,HOD (Pre-Opening)

  Managing 725 Keys with 10 Banquet halls led team of 110 staffing. • Maintaining order in the Executive office• Coordinating office activities with the administrative support staff• Ordering office supplies and materials and ensuring that they are delivered promptly and properly• Making certain that all invoices are paid on time• Maintaining inventory of supplies, carefully tracking over-age supplier purchases• Providing a report to the chief accounting officer outlining any possible reductions in operating expenses• Maintaining accurate financial records and reports to help ensure the proper recording of monies coming in and out of the company• Ensuring that all financial accounting and inventory records are created in accordance with policies and procedures established by the company• Keeping the chief financial officer, chief accountant, and other relevant personnel abreast of inventory turns, supply costs, budget allocations, and price changes• Checking all employees’ vehicle registrations to ensure they comply with company policy regarding mileage reimbursements• Maintaining files on any special requirements (i.e., medical issues) that may be requested by company personnel with respect to benefits packages or retirement plans (i.e. life insurance coverage.)• Ordering all office supplies and materials and ensuring that they are delivered promptly and properly• Maintaining archival records for all of the company’s assets, including various documents ranging from business plans to strategic business plans, along with employee handbooks and insurance policies Show less