Khairil Hermawan

Experience

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  Ciputra Life

  Jun 2019 - Feb 2021

  Telemarketing Representative

  • Make outbound calls to introduce and promote health insurance.• Identify and qualify potential leads to develop a pipeline of prospective customers• Follow sales scripts and guidelines provided by the company policies• Achieved above 75% increase in sales revenue through effective telemarketing strategies.

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  Lifepal

  Mar 2021 - Mar 2022

  Telemarketing Representative

  • Efficiently managed over 100 accounts every day, then conducted initial calls andgave comparison insurance products based on what they needed• Scheduled and coordinated appointments with customers, leveraging both B2B and B2Csales approaches through calls, aiming to increase GMV• Developed strong relationships with potential customers and was responsible forhandling complaints, achieving a 100% resolution rate.• Successfully achieved over 70% in top sales for six consecutive months. Show less

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  Lamudi.co.id | Teman Tepercaya Cari Properti

  May 2022 - May 2023

  Renewal Manager

  • Managed over 400 customer accounts B2B, building strong relationships to ensure clientretention for renewal packages• Achieved 95% of the sales target by securing extensions from 40 users for the Lamudipackage with GMV 60 million• Developed and ensured quality communication with customers by focusing onimproving communication skill execution and building strong business relationships• Analyzed and optimized strategic deployment decisions, improving product adoption andachieving their business goals with CRM tools, traffic area, and keyword system. Show less

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  MulahRewards

  Jun 2023 - Feb 2024

  Business Development Specialist

  • Searched and managed for potential customers, especially FnB, using Google Ads, GoogleMaps, and Facebook Meta to offer loyalty products• Scheduled appointments with the owner or store manager to discuss and offercomprehensive marketing strategies with loyalty programs by Mulah Rewards• Collaborated with the store owner to implement Route to Market (RTM) strategiesand market analysis to identify consumers, optimize brand positioning, and SOM• Increased performance store revenue (+25% MoM) by implementing an effective loyaltypoint scheme, driving customer retention and sales growth. Show less

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  Xingyun Group

  Mar 2024 - Mar 2025

  Senior Relationship Officer

  • Managed 1000+ Polibeli customers (B2B) per month in the West Java, Central Java,East Java and Jakarta regions to build strong relationships and encourage repeat order atPolibeli• Develop and implement a joint business plan, trade program, and channel strategycovering general trade (GT) wholesalers to ensure sustainable business growth• Collaborate with various departments to implement changes that enhance the overallcustomer experience, from product development to after-sales support, and warehouse• Successfully increased customer retention sales rate, achieving a total of 120% renewedusers and generating a monthly GMV of 100%• Successfully achieved top metrics with an 85% CSAT (Customer Satisfaction) score andan NPS (Net Promoter Score) of 60 through customer surveys. Show less