Timuçin Dipçin

Experience

• 

  Vestel

  Jun 2008 - Jul 2008

  Intern/Component Engineering
• 

  Arkas Holding

  Mar 2014 - Apr 2022

  • Following up business needs for foreign agencies of the company.• Taking systematical requirements in order to develop agency system accordingly.• Providing temporary solutions until requirement is completed on the system (can be both systematical or non-systematical).• Making system analysis for the agencies which do not use company’s agency system.• Giving trainings to the agency users before taking Arkas agency program on live for that target country’s Arkas agency.• Creating user stories for IT Department about the systematical change requests.• Planning the systematical change requests monthly based.• Testing systematical changes if all is ok according to customer needs before being deployed in live.• Creating manuals or videos to the users about the new systematical changes in order to inform them and show the usage.• Supporting users on how to handle issues via videos or manuals for specific cases.• Arranging meetings with users in order to make analysis and taking their needs, etc. Show less

  • Business Analyst / PO

    Nov 2016 - Apr 2022

  • Export Customer Representative

    Mar 2014 - Nov 2016
• 

  Bimar IT Services - Arkas Holding

  Apr 2022 - now

  Senior Business Analyst