Talk to sales Try for Free
Silvia Ciotti

Silvia Ciotti

Consultant - Analyst and Programmer

Followers of Silvia Ciotti801 followers
location of Silvia CiottiItaly

Connect with Silvia Ciotti to Send Message

Connect

Connect with Silvia Ciotti to Send Message

Connect

  • Timeline

  • About me

    Service Manager-Tech Strategy & Sourcing

  • Education

    • Queen Mary, U. of London

      2005 - 2005
      Computer Science Erasum Program

      From September 2005 to December 2005 I joined the Erasmus Program, an European academic exchange program in order to promote mobility of university students across Europe. I spent a period of 4 months in London at the Queen Mary College, University of London, Computer Science Department where I passed all the exams of the semester reporting the highest score.

    • Università di Pisa

      2001 - 2007
      Laurea Specialistica Tecnologie Informatiche

      I achived the score of 100/100 with my thesis: Distributed peer-to-peer network system based on JXTA platformThe thesis proposes JADE, JXTA Distributed Environment, a system based on distributed network architecture (Peer-to-Peer) and implemented using JXTA (platform and libraries). It introduces the architecture of JADE, which includes a protocol for the establishment and maintenance of an overlay network that supports the interaction between the entities of the virtual system.

  • Experience

    • Technology Reply

      Jul 2007 - Sept 2008
      Consultant - Analyst and Programmer

      The main tasks and activities I delivered concern the development and maintenance of complex J2EE applications on Oracle databases.

    • EMC

      Oct 2008 - Aug 2013

      Change Management related to storage consolidation and datacenter transformation projects. EMC BootcampCertifications:ITIL v3 Foundation (July 2009)EMC Technology Foundation (November 2008)

      • Consultant

        Jul 2011 - Aug 2013

      • Associate Practice Consultant

        Oct 2008 - Jun 2011

    • Microsoft

      Sept 2013 - Feb 2023

      Supporting organizations and orchestrating Microsoft capabilities to achieve maximum value and empower organizations with Microsoft services and technology Working closely with local subsidiaries to drive programmatic approach to position support solutions. Enabling our customers success in the Cloud by transforming IT organization, processes and governance

      • Customer Success Account Manager

        Jul 2021 - Feb 2023

      • Support Services Architect (Western Europe HQ)

        Feb 2020 - Jul 2021

      • IT Service Management Consultant

        Sept 2013 - Feb 2020

    • ING Italia

      Mar 2023 - now
      Tech Strategy & Sourcing - Service manager

  • Licenses & Certifications