Experience

• 

  Joycomp computers

  Jan 2011 - Apr 2012

  Sales executive/it support

  •Provide technical and troubleshooting support to customers in need of assistance with their computer hardware or software.•Install computer software•Install operating system to computers.•Provide support for other sales staff promote products and services to customers and negotiate contracts with the aim of maximizing sales profits.

• 

  Datascope communication philippines inc.

  May 2012 - May 2013

  Data entry operator

  •Accurate interpretation, compilation, and entering of data in the computer system.• Proper analysis and verification to ensure data integrity.•Completion of the required task within the desired deadline.•Manage additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required.•Maintain confidentiality regarding the information being dealt with.

• 

  Wise knight technology inc.

  Jan 2013 - Jan 2014

  Operations officer / computer operator

  •To input text and data into system timely and ensure the accuracy•To Input all sensitive data and accounting information into the databases and electronic files.•Provide technical and troubleshooting support to co-workers in need of assistance with their computer hardware or software• Multi-task on different websites for results while monitoring the work loads•To check and create system schedule for data entry•To crosscheck and verify data keyed into the databases for accuracy.•Monitor the system and websites for errors and troubleshoot as soon as possible.•Copy jpeg images from different websites and upload it to company back office system•Provide monthly reports to team leader. Show less

• 

  Emirates nbd

  Jul 2014 - May 2021

  Sourcing complete loans and card applications generated by Sales teams in lieu with Emirates NBD policy process and documentation by:• Pre-screening accurately the application documents prior to submitting it for processing to ensure ZERO rejection.• Income proof profiling and AECB Report Checking to ensure customer’s loan eligibility • Constantly following up all cases with Credit department for approval• Handling all Email / Phone queries and providing business support to channel partners of Emirates NBD by ensuring that all applications are getting processed in a timely manner.• Update Daily MIS for all sourced applications and send to Channel partners• Raise Service Requests on CRM for Verification / Underwriter review / Resubmission for sourced cases.• Escalate applications to the higher management for prompt solutions if such serious problems arise Show less Provided Customer Service, Help Desk and Loan Processing activities by: • Handling and responding to all internal email inquiries from sales and stakeholders and providing them the support to ensure that requests are being processed within the TAT.• Ensuring documentation correctness and completeness (i.e. document is true / valid and forms are correctly filled in)• Providing MIS report to the Team Leader for review• Endorsing customer’s application to Underwriter after careful review of the application.• Pulling out and checking Al Etihad Credit Bureau report required for decision making of Underwriter• Utilizes the guidelines provided by the business unit for effective processing of applications Show less

  • Sales Coordinator | Processing Team Member - RBS-IIS

    Sept 2018 - May 2021

  • Loans Processor

    Jul 2014 - Sept 2018
• 

  Rakbank

  May 2021 - Jul 2021

  Fraud analyst | helpdesk | fraud prevention unit
• 

  Sharjah islamic bank

  Feb 2022 - Jul 2022

  Sales coordinator | processor | sales servicing team

  Performing as a coordinator/processor of back-end operations for Direct Sales Team by:• Process applications of early settlement, account certificate, clearance letters, liability letters and coordinate with concerned department to release the hold amount• Accurately screening and reviewing of Personal Finance and Credit Card applications submitted by Sales Team• Open current and saving accounts, update customer’s profile, verify and update customer’s signature in the bank system• Book personal finance and VHM deals by using T-24 and Ultimus software• Resolve customer complaints in a timely manner to avoid escalations• Update and deliver the daily target MIS of sales to Business Unit Managers and Head• Proactively assist in the development, implementation and constant review of policies and procedures of new policy, compliance and account opening Show less

• 

  Mashreq bank

  Sept 2022 - now

  Business development officer

  • Managing relationships of assigned portfolio through outbound channels along with Personal Loan Sales and fulfillment and exceeding KPI targets set in terms of revenue.• Ensuring end to end customer service and ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.• Acting as a Team Leader by supervising the team and accurately reviewing all loan applications prior to submitting for processing to ensure ZERO discrepancy and rejections across the team. • Maintaining and updating daily MIS for analysis and for Department’s head review• Providing support to Retention Team by maintaining relationship with the customer requesting for Liability Letter• Ensuring all complaints, requests and service request are acknowledged and resolved in a timely manner and customers kept informed throughout the complaint process. Show less