Experience

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  T-mobile

  Jan 2005 - Aug 2006

  B2b sales

  Outbound business to business sale advisor.Generating an extensive list of new clients and accounts through telephone sales and networking. Designing bespoke business packages using a Matrix software system and working to budgets outlined by the organisations requested account size, creating a competitive quote in the world of business mobile telecommunications alongside rapport building. This role was working towards individual, monthly targets of new business and retention, account management and recommendations. Show less

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  Zinc arts

  Jul 2009 - Aug 2016

  Workshop facilitator

  As a facilitator, it plays an important role when conducting any form of workshop: the role helps pave the way for discussion in a group; provide guidance and context to the audience; and provide direction.My background is in the arts however this creativity has lead to facilitating in various organisations where my role has been to create a programme in an environment where everyone has the opportunity to collaborate in such setting as:Hospice's and art therapy sessions, Social services - interactive workshops, NEETS and school settings based around social issues and health-care along with subjects in the STEM area (Northern Ireland), housing organisations and theatre outreach group work to name a few.Working as a Self employed facilitator relies on listening to the needs of the organisations and their funding/budget/learner outcomes and goals,Preparing workshops and the tools neededGenerating feedback of the work achieved Keeping up to date with safeguarding training and having a current enhanced DBS check Show less

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  The duke

  Jan 2014 - Aug 2016

  Supervisor

  Working in hospitality and as a floor/bar supervisor I assisted in the management of the front-end operations, such as performing opening and closing operations, delegating tasks to front-end employees throughout the day, and ensuring each customer or patron has an excellent experience. As a Supervisor my Duties and Responsibilities were:Inspect Guest Areas for Cleanliness - going through the 'customer journey' as first impressions are everything and creating the environment.Greet and Build Rapport With Guests with a warm and open disposition as it is essential to the role providing a good first impression to new guests. Establishing a good rapport with first-time guests leading them to become loyal patrons.Perform Opening and Closing Procedures as well as cash handling throughout.Diffuse Customer Complaints remaining objective, listening and using diffusing and resolution skillsDelegate Basic Tasks to StaffAssist with staff training, learning and development Show less

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  Tkts

  Jan 2016 - Aug 2016

  Sales advisor

  Face to face sales for discounted West End Theatre Tickets. Listening to customer requirements, engagement with non English speaking customers to help deliver a ticket to a show that matches their requirements. Good and in depth knowledge was needed, along with patience and great customer service enabling a great customer experience

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  Te whare

  Oct 2016 - Oct 2016

  Creative facilitator

  A short contract helping Maori tribes understand the processes of governance using creative tools and techniques.My role was to adapt word heavy workshops, breaking down complex units and procedures using creative techniques to simplify and engage all learning levels to stimulate new conversations, understanding and enjoyment to lead them to the further development of their tribes agreements and presentation to the government on what their settlement would lead toward.

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  The easy panda hostel

  Jan 2018 - Jun 2018

  Hostel manager

  This was a Cambodian owned business looking for a western style to add to their beach front fab vibe. Building a business entailed various developmental components from hiring new staff & volunteers, training on bar and customer service, staff rotas and contracts.The administration side of things was updating social media and marketing promotion etc along with book balancing and accounts, bookings and reviews/data handling.Being the face of customer service, creating a close knit team, good times and atmosphere for travelers to enjoy, relax and have fun on their journey through Cambodia. Show less

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  Optimum skills limited

  Jul 2018 - Aug 2019

  Building and maintaining relationships with client and identifying their business training needs.Conducting business reviews to ensure clients are satisfied with their products and services.Letting customers know about other products the company offers such as up-skills for their current staff members, any further funding or grants etcAttending meetings with clients to build relationships with existing accounts.Achieving client relationship targets and KPI’s as set by the Head of Sales.Working closely with recruitment team.Escalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews.Liaising with internal departments to ensure client needs are fulfilled effectively and communicating the job specs for fulfilling the recruitment requirements.As a CRM I show:Strong interpersonal skills and an ability to build rapport with customers and clients.Previous sales experience and an organised approach to work.Hardworking with a strong work ethic and high values of my own. Show less This role involves attracting candidates who are not in employment or education (NEETS) using various means such as drafting adverts, networking and building referral relationships from outside organisations and businesses.Once suitable candidates have been found, a pre-screening and interview process is followed to then match the candidate to available vacancies. Throughout this I consult on wages, shift patterns as well as the training requirements and further opportunities available.Networking, business development as well as in house training is part of the role to work towards the companies ethos, goals and building a client base. Show less

  • Client Relationship Manager

    Jun 2018 - Aug 2019

  • Recruitment Consultant

    Jul 2018 - Dec 2018
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  Durham county council

  Jul 2019 - Jan 2020

  Progression worker & business development (durham works)

  -Working with 16-24 year olds towards the goal of education, trainining or employment building relations with multiple training providers and recruitment agencis to deliver end to end sales cycle.-Networking with local businesses to promote and drive grant applications to help expand their workforce with our candidates. Ensuring each individual is work-ready with CV, interview sessions all geared towards the companies ethos and standards.-Building upon new business relations and continuing with existing ones with regular contact and updates. Show less

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  Be real recruitment

  Jul 2020 - Oct 2021

  Founder
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  Durhamworks

  Mar 2021 - Oct 2021

  Employer engagement officer
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  Education development trust

  Oct 2021 - Jan 2023

  Skills facilitator
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  Hcomm

  Nov 2022 - now

  Assistant installation & commissioning engineer