Experience

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  Telecom new zealand

  Jan 2004 - Jan 2006

  Helpdesk technician
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  The ecn group

  Jul 2008 - Aug 2011

  Helpdesk support

  Technical Helpdesk RepresentativeMain role to provide solutions and support for customers using the Business to business service by:Finding missing invoices and ordersAnalysing message errorsSupporting the ECN CUSWEB systemReprocessing orders and invoices

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  Anthony nolan

  Jul 2013 - Mar 2015

  It support analyst

  Main role was to provide support to internal users. Duties included: Creating new user accounts and email addresses via Active Directory and Microsoft Exchange Creating Distribution Groups and new Mailboxes Deactivating accounts and hiding email addresses in Exchange Giving access to Mailboxes and Files Troubleshooting user issues Password resets Creating Purchase Orders Assigning equipment Blackberry setups New Laptop setups and PCs(Removing/adding software, Admin Rights, Adding to Domain) Patching phone and internet connections Assigning phone extensions Creating statistical reports Logging each call/incident Show less

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  Serco nz

  Nov 2015 - Sept 2016

  Applications support officer

  I was the Subject Matter Expert for the two main systems that were used at the prison. These were Custodial Management System (CMS) and the Meganexus system. Main role was to provide application support and training to staff and prisoners as well as managing the two systems. Duties included: - Create system documentation and training documentation for systems and for end users - Coordinate training sessions and training materials to all staff members - Implementing updates to the CMS system and testing the system upon changes - Liaise with vendors for application changes and issues - Service Requests for the applications: This included - creating new user accounts, editing user - permissions, creating new schedules, creating new applications, adding/ editing data, prisoner pin resets, how to use biometrics etc. - Troubleshooting any applications issues, schedule bookings, pin not working etc. Show less

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  Flintfox international

  Sept 2016 - Jun 2020

  Qa/technical writer
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  Managemyhealth

  Mar 2022 - Jan 2023

  Business analyst
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  Rayonier

  Jan 2023 - now

  Technical business analyst