Faiyaz Yooseff

Experience

• 

  Standard Chartered Bank

  May 2004 - Nov 2004

  Operations Assistant - MESA Projects

  Middle East and South Asia Projects 1. Assisting Project Head in planning and execution of internal IT projects rollout for MESA 2. Coordinating between IT developers in India and business team in UAE. 3. Training staff from MESA countries and India on functionalities, development of test plans and their execution 4. Providing support for the same countries post-training. 5. End-to-end Documentation of each project

• 

  Tamweel PJSC

  Nov 2004 - May 2006

  1. Develop business relationships with real estate companies and expand market outreach 2. Provide financial and mortgage advisory services to customers

  • Customer Support Officer

    May 2005 - May 2006

  • Business Development Executive

    Nov 2004 - May 2005
• 

  Tameer Holding Investment LLC

  Jan 2007 - Sept 2007

  Customer Service Officer
• 

  Mouchel (WSP)

  Nov 2008 - Aug 2009

  Liaison Engineer

  Client Relationship management for both internal and external customers for a UK engineering consultancy working on a government infrastructure project - Dubai Waterfront 1. Liaise and review within Mouchel departments, to coordinate schedules, ensuring timelines are being met, and requirements are fulfilled for necessary approvals 2. Meeting government departments and processing necessary site approvals, documentation 3. Filtering and distributing technical tasks to the relevant departments within Mouchel, and to the client. 4. Manage database on documentation and specifications from government authorities and relevant departments. 5. Arrange and attend meetings and consult with Project Engineers, Client for weekly meetings, specialized information Show less

• 

  N01 Cargo

  Apr 2010 - Aug 2011

  Senior Business Development Executive

  Key Accounts - Business Development and End-to-End supply chain management for handled accounts from shipper to consignee, both for exports and imports (mainly perishables ) of sea-air-land consignments in Dubai Flower Centre and Emirates Sky Cargo in Dubai Cargo Village. Tasks involved, but were not limited to :1. Sales and Negotiation of contracts / rates with - customers/transporters/liners/forwarders/overseas agents from procurement till delivery2. Liaising with government authorities for necessary inspection, clearances3. Scheduling and Coordinating resources end-to-end4. Recording & Managing documentation, supporting finance for invoicing. Show less

• 

  Siemens

  Sept 2011 - now

  * Reporting to Senior Vice President , Large Drives Middle East* Supporting the Middle East Industry CEO’s Business Excellence and Digital Transformation drive using systematics to link all customer related activities and divisions across the Middle East towards a joint vision and a real-time combined 360 degree view.* Driving Business Excellence activities to continuously improve business performance in the defined area of responsibility. * Contributing as a subject matter expert in the digital transformation, implementation, benchmarking and excellence in the usage & benefits derived of the Sales and Service - CRM & various business tools available for the region.* Facilitating best practice sharing in organizational unit and beyond.* Providing transparency on status and progress in implementation of the programs, and contributes to reporting and communication. * Researching, analyzing and evaluating sustainability related data, and Supporting development of Digitalization & Environmental Portfolio strategy.* Supporting market research programs and activities with focus on market potentials (both regional and vertical markets) & ( Market and competitors' analysis). * Managing regional reports regarding sales results, sales force earnings and market conditions. * Supporting survey activities to determine customer satisfaction levels, customer expectations, management vision. * Performing assistance in media relations and marketing / communications efforts for the Business unit in the region. * Planning and executing logistics for company and marketing activities and events in the region. Show less • Successfully migrated our division from the previous CRM and implemented Salesforce across the organization in the Middle East. • Large Drives Applications HQ Salesforce Champion supporting senior management in the global roll-out of the Salesforce CRM across all LDA countries, to establish benchmarking and standardize KPIS’s ,Business Intelligence Analytics, and Competitor Analysis. • Responsible for benchmarking and maintaining KPI's, data quality in Salesforce across the Middle East.• Driving digital transformation by identifying business processes for automation using Salesforce.• Responsible for Siemens Key Accounts Operations Management role in the Middle East, as per Siemens KAM methodology in Salesforce. Show less Was employed in the Customer Services - Digital Factory and Process Industries and Drives divisionWinning Team Member of : Service Excellence Award - Inspiring Teamwork - 2013 Job description: * Focal point for all service contract and key account customers’ requirements across Lower Gulf region and supporting end-to-end project management in the areas of - operations and plant shutdowns, corrective and preventive maintenance, spares procurement from global factories, repairs and warranty claims. * To represent Siemens at periodic service contracts review meetings with external customers, vendors.* Support regional projects management team to perform customer surveys, KPI and progress reporting. * Responsible to align Back Office Operations from end-to-end to meet contractual commitments. This includes: (i) Coordination with regional and global engineering teams to identify, and mobilize resources from either local resource pool or headquarters in Germany, as per KPI's. (ii) Aligning with customer and thereafter overseeing administration and training requirements to mobilize engineers . (iii) Planning, Scheduling and Execution with logistics and factories to procure or dispatch tools or materials required on site for applicable service (iv) Collaborate with commercial management in costing, reporting, and timely invoicing. (v) Dispute and claims resolution support after alignment with management / logistics / factory . (vi) Coordination of services in high risk and conflict regions for example Yemen, along with with the Corporate Security office managing detailed logistics to ensure secure movement of engineers, armed guards, security vehicles, chartered aircraft, etc. *Additional Special roles : Service Level Agreement acquisition and renewals 1. Supporting Bid Management in preparation / renewal of SLA’s , bids and tenders - both for service and spares pricing agreements 2. Attending operational audits including HSE customer audits. Show less Customer Services Sales and Support - for the entire portfolio of Siemens Digital Factory : Factory Automation, Process Automation, Instrumentation and Drives Technology - which included but was not limited to the following activities : 1. Offer preparation support for : Tenders, spare parts supply chain, and service packages 2. Field service mobilizations for preventive and corrective maintenance for respective division product portfolio 3. Repair services coordination both using local resources, and with factories in Germany 4. Warranty claims processing 5. Handling of 24/7 Customer Care hotline and central service mails on rotational basis as part of team decentralization 6. Processing of above service requests as per Siemens Business Excellence KPI's, and periodic reporting of the same to Management Show less

  • Global CRM Manager : Smart Infrastructure - Sales Excellence Global HQ

    Mar 2021 - now

  • Business Excellence Officer - Middle East

    Jun 2019 - Mar 2021

  • Salesforce Champion

    Jun 2019 - Mar 2021

  • Service Contracts Execution Officer

    Jan 2014 - May 2019

  • Customer Service Representative

    Sept 2011 - Dec 2013
• 

  House of Parita

  Mar 2020 - now

  Co-Founder

  A boot-strapped natural products startup. www.houseofparita.com