Elaine Santiago-Melchor

Experience

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  Bank of the Philippine Islands

  Sept 2004 - Oct 2005

  Phonebanking specialist

   Provide quality inbound customer support dealing with clients inquiry & account management with regard to deposit account (current account, savings account, time deposits and special deposits) Secure and confidential information handling of balance inquiry, remittance, automatic bills payment enrollments, among others. Reporting and blocking of lost atm and credit cards and request of new ones, reporting of fraudulent transactions through service request handling. Credit card application follow ups, credit card account inquiry for existing card holders, account maintenance, payments, cancellations and other account related requests. Housing loan and car loan inquiries for exisiting and prospecting clients, account management and loan pay off computations Inbound sales for interested account openings, credit card applicants as well as loan and bancassurance Show less

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  Grand Hyatt Dubai

  Apr 2005 - Oct 2006

  Admin Assistant (Executive Office)

   Region wide hotel reservation and assistance for VIP-status guests  Handles inquiry and top of the line customer service for valued hotel guests Provide administrative support to Executive Secretary of the hotel General Manager Circulation of memos, correspondences and mails; Hotel voucher preparation, approval and issuance; Maintenance and update of “Dine in by Hyatt“ database; Requisiting of stocks and stationeries for the executive office

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  Tata Steel International ME

  Oct 2006 - Jul 2012

  Admin Assistant

   Personal Assistant to Regional Director and Regional General Manager – providing administrative support, travel assistance, diarizing meetings and events  Liaising and coordinating with internal and external parties for events, meetings and other travel arrangements, both for junior and senior level management. Assist in setting the budgetary allowance for leave and travel allowance to Human Resources department. Management of office facility LPOs, utilities, contracts, requisitions, approvals and payments. Review of third party contracts, of relating to travel arrangements both flights and hotels, as well as courier contracts, car rentals, and miscellaneous office supplies.  Perform routine clerical administrative functions such as drafting correspondences, scheduling appointments, organizing and maintaning paper and electronic files; provide administrative support, office management and public relations related to the Human Resources and Admin office. Show less

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  Andritz Hydro Php

  Sept 2012 - Feb 2015

  Executive Assistant
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  Grundfos IS Support and Operations Centre Philippines, Inc

  Mar 2015 - Nov 2018

  IS Admin Assistant
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  Grundfos IS Support & Operations Centre Philippines, Inc

  Jun 2018 - Feb 2023

  Data Analyst
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  Grundfos IS Support & Operations Centre Philippines Inc.

  Feb 2023 - now

  Specialist - IS Operational Excellence