Experience

• 

  Hotel st. georg einsiedeln

  May 2013 - Jun 2014

  Junior marketing associate

  - Provided design and content input for the corporate website. - Translation of the company website from German to English. - Daily communication with customers via email, telephone and in person. - Processed customer requests and managed multiple booking engines.- Administrative duties including guest check-ins, check-outs and processing of invoices with respective payments.

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  Rare ltd

  Jul 2014 - Sept 2015

  Product/engagement manager (intern)

  - Creating fortnightly social media reports. - Data analysis both product and engagement focused. - Conducting competitor analysis for social channels. - Strategic input into engagement plans for products. - Content analysis for social media to identify best practices. - Supported two product announcements at E3 2015 (Sea of Thieves & Rare Replay).- Active support of Rare Replay product launch.- Strategic social media planning for said announcements as well as Rare Replay launch. Show less

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  Kidesign

  Jul 2016 - Oct 2016

  Marketing and business development

  - Responsible for planning future Kickstarter campaign.- Financial planning for Kickstarter campaign.- Competitive analysis for products, competitors and social strategies.- Financial planning and project budgeting.- Social media management and marketing- Building event schedules and press plans.- Launched brand social channels: Ownership of management (marketing, planning, content creation).

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  Tropical distributors ltd.

  Nov 2016 - Mar 2019

  Wine manager / marketing coordinator

  - Development, implementation and evaluation of marketing plans for brands.- Strategic decision making around corporate sponsorship procedures.- Support all activity of brand managers across the company.- Ensured the successful planning and running of brand training sessions, dinners and events.- Formation of long-term strategic partnerships to create/ support new and successful events including Elemental (April 2017), Flow Soca Rave #PoweredByTropical (August 2017) and Anguilla Poker Run (2017).- Event management and quality control to ensure service, branding and experience are aligned with brand visions, ideals and standards.- Development of digital assets including billboards, flyers and preliminary website.- Data analysis including depletions, product profitability, customer demographics and market performance.- Strategic decision making/ planning based on market analysis conducted.- Competitor analysis across brands and market placements.- Development of retail and wholesale promotions including product discounts and promotional giveaways.- Active engagement with down-trade and up-trade customers to ensure effective product placement, fair pricing and to maintain favorable customer relations.- Regular use of Photoshop, Microsoft Suite, Cougar Mountain Software. Show less

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  Zemi beach house

  Mar 2019 - Jun 2021

  Sales & events manager

  Total management of all weddings & corporate groups on property from sales to execution. Promotion (digital design & execution) of in-house events, F&B menus and social media development for local markets. Implement new systems including Delphi, new BEO template, Group Resume and other systems to improve efficiency.Manage PMS system with regards to weddings and groups. Work with all other departments to ensure group expectations are delivered. Supported strategic marketing, created digital ads for print & assisted with revenue optimization. Show less

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  Altamer

  Jul 2021 - Jun 2024

  Assess, improve and develop clear systems/procedures for efficient property management and property excellence.Develop internal accounting and financial reporting processes. Including full property budget development and management.Ensure consistent improvement and elevation of the guest experiences by introducing new products and processes to deliver a memorable luxury experience.Support all aspects of marketing and sales ensuring the property is well positioned for success across multiple markets.Clear coordination of events on property and supporting guests needs as they arrive.All pre-arrival communication and dedicated bespoke client itinerary planning.Support all aspects of the guest experience, pre-arrival, during stay and post arrival.Assess all areas of the property to ensure continuous improvement and elevation of standards throughout. Show less

  • General Manager

    Apr 2022 - Jun 2024

  • Resort Manager

    Jul 2021 - Apr 2022