Experience

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  Eddie bauer

  Jan 1991 - Jan 1996

  Manager, customer service

  Responsible for maximizing department performance through consistent coaching and development of staff. Tactical planning to meet operational and service goals and objectives. Responsible for cost center with $3.5 million budget with expense to sales and bottom line results achieved. Recruited, interviewed and hired supervisors and support personnel and conducted annual performance reviews.

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  Cb richard ellis

  Jan 1996 - Jul 2002

  Established and managed a service center to handle facilities requests for all Washington Mutual Bank's employees and subsidiaries throughout the country (20+ million square feet). Global responsibility for ensuring excellence in customer service and client relations. Maximized customer service department performance through coaching and development of Facility Service Center Manager, Supervisor, Senior Service Coordinators, and Preventative Maintenance Coordinator. Partnered with all departments to develop practices and procedures to meet customer service goals and expectations. Acted as client liaison to identify and resolve service issues. Show less

  • Director, Planning & Development

    Jan 2001 - Jul 2002

  • Director, Quality Assurance/Customer Service

    Jan 1999 - Jan 2001

  • Senior Customer Service Manager

    Jan 1996 - Jan 1999
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  Pinkerton consulting

  Mar 2004 - Feb 2005

  Project administrator

  Temporary assignment on federally funded security research project through Homeland Security Department and Port of Seattle. Responsible for invoice processing and review, office management, and various project duties as assigned by the Project Manager.

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  Administrative systems, inc

  Apr 2005 - Apr 2006

  Customer service/hr manager

  Responsible for the management of a team of customer service specialists. Established team performance expectations and customer service standards for handling phone calls, correspondence and processing of insurance cancellations, terminations, changes and resolution of billing issues. Served as human resources subject matter expert in areas of employee relations, recruiting, hiring, orientation and performance management.

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  Macy's fine jewelry/finlay fine jewelry corp

  Aug 2006 - Feb 2009

  Human resources manager

  Responsible for NW regional management of full spectrum of Human Resources for the fine jewelry division within all Macy's NW stores including benefits, payroll, recruiting, hiring, training, performance management, and employee relations.

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  Washington center for pain management

  Oct 2010 - Mar 2013

  Responsible for all HR disciplines for a growing company with 7 established clinics in the Greater Seattle area and with plans to expand to include an additional clinic and an ASC. - Establishing HR policies, programs and strategies- Benefits Administration- Payroll Processing- Employee Relations- Performance Management- Career Development- Training Development Partner with senior management in the development and establishment of HR best practices that coincide with company strategic plans, goals and objective.

  • HR Manager

    Oct 2010 - Mar 2013

  • Strategic HR Business Partner

    Oct 2010 - Mar 2013
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  G2 web services

  May 2013 - Feb 2014

  Hr manager

  Responsible for all HR disciplines with emphasis on recruiting, policy development, and employee engagement.-Developed and established HR policies and programs including; Flexible Time Off Policy (winner of 2014 When Work Works Award), LOA Policy, Referral Program, Recruiting Strategy, Quarterly Award Program, Telecommute Policy, Career Development, Tuition Assistance Policy, Performance Evaluation Program-Developed and established comprehensive compensation strategy-Full cycle recruiting. Increased headcount over 30% first year-Advisor and management partner in performance management issues and disciplinary actions-Open enrollment; Partnered with new broker, and changed carriers and plans and implemented an employee administrative and self-managed platform-Establish, track and report HR metrics-Reduced turnover by 5% Show less

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  G2 web services

  Feb 2017 - Aug 2019

  Senior hr manager

  Retired - I will miss my colleagues and coworkers but excited for my next chapter.