Experience

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  Dwan supports pvt ltd

  Aug 2018 - Mar 2019

  Network support engineer

  -Worked on layer 2 Switches (VLAN configuration , trunking ,port forwarding etc..)-Monitoring NOC and also Network with PRTG Monitoring tool.-Customer support remote support and troubleshooting using Any desk , Team viewer .

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  Du

  Aug 2019 - Dec 2020

  Network activation engineer

   Configuring MPLS connectivity for Enterprise costumers. Testing & fault finding of access technologies, IPTV & broadband based on (GPON, Huawei S33k, CiscoME34)technology, coordinate with various teams for resolution. Managing the VLANS and download/upload speed as per customer’s requirement. My technical forte is installation, configurations, troubleshooting & maintenance of complex routed LAN/WAN networks. Co-ordinate with internal teams, Field support and various carriers. Hands on experience for Configuring and troubleshooting of Cisco, Alcatel, Huawei , Nokia devices. Serve second level technical support for the issue of last mile network consisting of triple play services. Responsible for meeting SLA’s for the Average Handling Time (AHT) on trouble tickets. To ensure my team is always working on the highest priority work and is aware of the priority so that we are delivering the most possible value to company at any time. NMS Tools: Secure CRT (Telnet, Configuration Check etc.), Net Cracker (for CM data Management), Nortel (To configuration and Management of IP Phone), and HPSM (To manage TT), OBI(To configure IPTV Profile),HDM-Home device management(to maintain CPE & ONU configuration files), U-2000(for Huawei-GPON and MDU configuration and alarm monitoring), AMS Alcatel (for Alcatel configuration and alarm monitoring). Show less

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  Ts qatar systems and communications

  Dec 2020 - now

  Network security engineer

  Led the coordination of equipment planning, design, and installation, leveraging engineering and networking expertise to ensure seamless integration.Configured and troubleshooted Cisco Catalyst Devices, including SG, SX, and CBS switches, optimizing network performance and reliability.Managed access and distribution switches such as Cisco Catalyst 2950, 3850, 9200, 9300, and 9500, as well as core switches like Catalyst 6500, facilitating efficient data flow across networks.Maintained Aruba, HP, and Planet brand switches, ensuring continuous network operation and adherence to performance standards.Configured and troubleshooted Fortinet, Sophos, and Paloalto firewalls, implementing security rules, VPNs, NAT, load balancing, interVLAN routing protocols (OSPF), and regular updates.Configuration of Cisco FMC and managing the FTDs through FMC.Handled configuration and troubleshooting of access points and WLAN controllers from Cisco, Aruba, Linksys, Fortigate, and Sophos, optimizing wireless network performance.Conducted wireless site surveys using Ekahau and Tamograph, enhancing coverage and signal strength for wireless networks.Configured and troubleshooted Avaya telephony systems for analog, PRI, and SIP trunks, as well as Cisco CME for analog trunk lines, ensuring reliable communication infrastructure.Executed network maintenance activities and system upgrades to guarantee optimal network operations and performance.Implemented security configurations based on established policies and procedures, meeting client requirements and mitigating potential risks.Deployed load balancers like Peplink to optimize traffic distribution and enhance network reliability.Spearheaded the initial deployment of Aruba SD WAN Solution (Silver Peak Unity Edge Connect), improving network agility and performance.Configured multi-factor authentication platforms like Cisco Duo for Windows Server RDP and SSL VPN users, enhancing security and access control. Show less