Experience

• 

  Mcdonald's corporation

  Mar 2007 - Jun 2011

  Crew trainer

  Staff training, accepting deliveries, waste control, running apprenticeship.

• 

  Pizza hut

  Jun 2011 - Mar 2013

  Bench manager

  Shift running, customer service, stock control and rotation, quality control, complaint handling.

• 

  Starbucks

  Mar 2013 - Aug 2015

  Overnight manager

  - Check supplies and restock all stations when required. - Request order changes based on requirements.- Train and mentor new employees to bring up to speed and work with established employees to improve performance.- Accept and process deliveries.

• 

  Subway

  Jul 2015 - Aug 2016

  Store manager

  - Schedule and direct staff in daily work assignments in order to maximise productivity.- Optimise profits by controlling food and labour costs on a daily basis.- Continually monitor store and take appropriate action to ensure food quality and service standards are continually met.- Constantly meet Key Performance Indicators and targets set for the store- Responsible for recruiting, training and developing of staff members.- Maintain and monitor stock levels, taking ownership of deliveries. Show less

• 

  Hgs - hinduja global solutions

  Aug 2016 - Feb 2020

  Team manager
• 

  Capita

  Feb 2020 - now

  Managing a team of trainers and trainees in a busy back office and front office environment. Building, managing and improving training courses, documents and processes.Owning trainer objectives and "train the trainer" courseDriving continous improvement across the team and business Ensuring delivery of key volume hiringLiasing with security watchdog management for background checks updatesDaily team briefs with key focus areasMonitoring key KPIs for a team of Vetting administrators and Resourcing SpecialistsDaily calls with Resourcing partners to ensure volume delivery key updatesDeveloping processes for the vetting team and contracts team, as a new team within group resourcingCreation of new client trackers Managing The Darwen site for the P2020 renewals processSupporting 2 new team managers on their development journeysHosting daily manager meetingsLiaising with blue arrow regarding absence and disciplinary updatesCompletion of Stage 3 absence reviewsDelivering training of key process changes and new systemsOverseeing disciplinaries

  • Training Program Manager

    Apr 2023 - now

  • Talent Acquisition Manager

    Sept 2021 - May 2023

  • Customer Service Operations Manager

    Jun 2021 - Sept 2021

  • Team Manager

    Feb 2020 - Jun 2021