Mariusz Bieniek

Mariusz Bieniek

IT System Support Specialist

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location of Mariusz BieniekWroclaw Metropolitan Area

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  • Timeline

  • About me

    Sr. Client Success Manager at SoftServe

  • Education

    • University of Wroclaw

      2007 - 2008
      Master of Arts (M.A.) Linguistics
    • Uniwersytet Wrocławski

      2003 - 2007
      Master of Arts (M.A.) Theoretical Linguistics Very Good

      Graduated as Master of Arts from the Department of English Studies at the University of Wroclaw, Poland, specialized in Linguistics and Discourse Analysis. Graduated within one year, achieving A for the Master’s Thesis.

  • Experience

    • Bank Zachodni WBK S.A.

      Oct 2008 - Mar 2009
      IT System Support Specialist

      As an IT System Support Specialist in BZWBK S.A. I was assigned tasks to provide applications and system as well as hardware support to the employees of the Bank. I was assigned tasks dealing not only with problem solutions but also testing, writing documentation and building knowledge base for the entire team.

    • Hewlett-Packard

      May 2009 - Aug 2015

      Assigned (among others)with tasks related to (re)gaining customer confidence and trust, rebuilding cross-organizational relations, improving data quality and running cross functional alignment. Responsible for managing remote GBS support team, where I improved workload per HC and total quality of materials provided. Avg. time spent on preparing a VP-level presentation delivered on a monthly basis was reduced from 5WD to 8WH (! while maintaining cross region alignment per Business Group. Close cooperation with Business Group/Business Unit leadership led to significant increase in data satisfaction and greatly enhanced strategic decision making. I am also responsible for cross region deployment of new system functionalities, driving Management of Change processes as well as User Acceptance Testing, including preparing and supervising Test Scripts and their execution. Show less After almost 2 years at Sales Compensation I was given the opportunity to move to a more BU focused role. I was assigned tasks focused on optimizing, streamlining and simplifying all processes related to Coverage and Quota deployment reporting (one of the most difficult tasks in Operations). I have supervised the process for the entire EMEA region, ranging from the Country, subregion up to Region level. I was also responsible for preparing complex reports for top level management as well as ad-hoc reporting for various organizations. Currently responsible for EG EMEA Anaplan Adoption, Regional KPI (Key Performance Indicator) model build, World Wide KPI Model Build and rollout, WW, Region, Cross Business Group Readiness Tracker build and analysis. One of three HP Anaplan Model Builders. Show less I was promoted to the above mentioned position and overtook duties of coordinating the team of 6, ensuring timely and accurate delivery of tasks assigned, reporting of potential problem areas to the Management as well as taking part in the hiring process. I also coordinated other teams' actions in order to resolve wide impact problem issues. I also took part in several quality projects, also one EMEA – wide. I took part in a strict cooperation with the management on the overall strategy of the department. For this I was several times recognized by the Operations Management. Show less

      • Global Project Manager, World Wide Sales Comp. Operations

        Jun 2014 - Aug 2015
      • Operational Process Management Senior Analyst

        Feb 2011 - Jun 2014
      • Sales Compensation Operations Lead

        Nov 2009 - Jan 2011
      • Sales Compensation Analyst

        May 2009 - Oct 2009
    • IBM

      Sept 2015 - Mar 2018
      Advisory Project Manager

      I’m currently leading multiple streams and projects for an external customer. In order to deliver top class, state of the art solutions to a UK based customer I am cooperating across teams, from software developers, middleware, BAU support, up to hardware providers and service suppliers. My role is to cooperate closely with CTO/CFO/CEO of the company to mitigate risks and ensure business continuity during critical hardware and software changes. In order to achieve smooth delivery I lead and manage delivery by external vendors, like Accenture, London Computer Company, EMC, HPE and others.I have also led multiple short and mid-term projects, including software deployment to 13000 IBM servers in EMEA. Show less

    • Source Corp

      Oct 2015 - Oct 2016
      Anaplan Senior Solution Architect

      I’ve been asked by the company to design, manage and provide consulting to Procter & Gamble Global to support the company in their Anaplan migration. I was responsible for supporting the design, discussions with the business on best practices, and supervising implementation of agreed solutions to the models by IT and external contractors. On top of that I was directly involved in SIT and UAT prior to platform releases (both in terms of test script writing/management, as well as test execution). I’ve managed models for different geographies, e.g. New Zeeland, UKI, Germany and others. Show less

    • SoftServe

      Apr 2018 - now

      As a Matrix-Structure PM, responsible for a team of 30 specialists: - Establish and maintain management practices that support consistently successful solution development and deployments - Work closely with Delivery Unit Leadership Team (PM’s, Architects, Technical Leads, etc.) to ensure appropriate architectural, technological and procedural decisions are made in tandem with client stakeholders - Apply appropriate delivery practices according to the customer type and delivery model defined by Client Success Leader (CSL) and Client Partner (CP). Provide guidance for the CSL to define the best match of delivery model for collaboration with a particular Client - Analyze and consolidate team performance data to ensure both quality and efficiency - Ensure the effectiveness of project team structure by regularly performing both qualitative and quantitative assessments of project performance - Create and maintain project budget plans and forecasts with the assistance of the Financial Partner - Organization target management and supervision - collaboration with upper management to allign goals and objectives - E2E cost management and optimization Show less

      • Senior Client Success Manager

        Feb 2022 - now
      • Client Partner

        Nov 2019 - Jan 2022
      • Project Manager

        Apr 2018 - Nov 2019
  • Licenses & Certifications

    • Certified Anaplaner

      Anaplan.com
      Mar 2013