
Mariusz Bieniek
IT System Support Specialist

Connect with Mariusz Bieniek to Send Message
Connect
Connect with Mariusz Bieniek to Send Message
ConnectTimeline
About me
Sr. Client Success Manager at SoftServe
Education

University of Wroclaw
2007 - 2008Master of Arts (M.A.) Linguistics
Uniwersytet Wrocławski
2003 - 2007Master of Arts (M.A.) Theoretical Linguistics Very GoodGraduated as Master of Arts from the Department of English Studies at the University of Wroclaw, Poland, specialized in Linguistics and Discourse Analysis. Graduated within one year, achieving A for the Master’s Thesis.
Experience

Bank Zachodni WBK S.A.
Oct 2008 - Mar 2009IT System Support SpecialistAs an IT System Support Specialist in BZWBK S.A. I was assigned tasks to provide applications and system as well as hardware support to the employees of the Bank. I was assigned tasks dealing not only with problem solutions but also testing, writing documentation and building knowledge base for the entire team.

Hewlett-Packard
May 2009 - Aug 2015Assigned (among others)with tasks related to (re)gaining customer confidence and trust, rebuilding cross-organizational relations, improving data quality and running cross functional alignment. Responsible for managing remote GBS support team, where I improved workload per HC and total quality of materials provided. Avg. time spent on preparing a VP-level presentation delivered on a monthly basis was reduced from 5WD to 8WH (! while maintaining cross region alignment per Business Group. Close cooperation with Business Group/Business Unit leadership led to significant increase in data satisfaction and greatly enhanced strategic decision making. I am also responsible for cross region deployment of new system functionalities, driving Management of Change processes as well as User Acceptance Testing, including preparing and supervising Test Scripts and their execution. Show less After almost 2 years at Sales Compensation I was given the opportunity to move to a more BU focused role. I was assigned tasks focused on optimizing, streamlining and simplifying all processes related to Coverage and Quota deployment reporting (one of the most difficult tasks in Operations). I have supervised the process for the entire EMEA region, ranging from the Country, subregion up to Region level. I was also responsible for preparing complex reports for top level management as well as ad-hoc reporting for various organizations. Currently responsible for EG EMEA Anaplan Adoption, Regional KPI (Key Performance Indicator) model build, World Wide KPI Model Build and rollout, WW, Region, Cross Business Group Readiness Tracker build and analysis. One of three HP Anaplan Model Builders. Show less I was promoted to the above mentioned position and overtook duties of coordinating the team of 6, ensuring timely and accurate delivery of tasks assigned, reporting of potential problem areas to the Management as well as taking part in the hiring process. I also coordinated other teams' actions in order to resolve wide impact problem issues. I also took part in several quality projects, also one EMEA – wide. I took part in a strict cooperation with the management on the overall strategy of the department. For this I was several times recognized by the Operations Management. Show less
Global Project Manager, World Wide Sales Comp. Operations
Jun 2014 - Aug 2015Operational Process Management Senior Analyst
Feb 2011 - Jun 2014Sales Compensation Operations Lead
Nov 2009 - Jan 2011Sales Compensation Analyst
May 2009 - Oct 2009

IBM
Sept 2015 - Mar 2018Advisory Project ManagerI’m currently leading multiple streams and projects for an external customer. In order to deliver top class, state of the art solutions to a UK based customer I am cooperating across teams, from software developers, middleware, BAU support, up to hardware providers and service suppliers. My role is to cooperate closely with CTO/CFO/CEO of the company to mitigate risks and ensure business continuity during critical hardware and software changes. In order to achieve smooth delivery I lead and manage delivery by external vendors, like Accenture, London Computer Company, EMC, HPE and others.I have also led multiple short and mid-term projects, including software deployment to 13000 IBM servers in EMEA. Show less

Source Corp
Oct 2015 - Oct 2016Anaplan Senior Solution ArchitectI’ve been asked by the company to design, manage and provide consulting to Procter & Gamble Global to support the company in their Anaplan migration. I was responsible for supporting the design, discussions with the business on best practices, and supervising implementation of agreed solutions to the models by IT and external contractors. On top of that I was directly involved in SIT and UAT prior to platform releases (both in terms of test script writing/management, as well as test execution). I’ve managed models for different geographies, e.g. New Zeeland, UKI, Germany and others. Show less

SoftServe
Apr 2018 - nowAs a Matrix-Structure PM, responsible for a team of 30 specialists: - Establish and maintain management practices that support consistently successful solution development and deployments - Work closely with Delivery Unit Leadership Team (PM’s, Architects, Technical Leads, etc.) to ensure appropriate architectural, technological and procedural decisions are made in tandem with client stakeholders - Apply appropriate delivery practices according to the customer type and delivery model defined by Client Success Leader (CSL) and Client Partner (CP). Provide guidance for the CSL to define the best match of delivery model for collaboration with a particular Client - Analyze and consolidate team performance data to ensure both quality and efficiency - Ensure the effectiveness of project team structure by regularly performing both qualitative and quantitative assessments of project performance - Create and maintain project budget plans and forecasts with the assistance of the Financial Partner - Organization target management and supervision - collaboration with upper management to allign goals and objectives - E2E cost management and optimization Show less
Senior Client Success Manager
Feb 2022 - nowClient Partner
Nov 2019 - Jan 2022Project Manager
Apr 2018 - Nov 2019
Licenses & Certifications

Certified Anaplaner
Anaplan.comMar 2013
Languages
- poPolski
- anAngielski
Recommendations

Alfonso zaire
Project Technical Lead, Transportation, StantecNapier, Hawke's Bay, New Zealand
Victoria howard gols
Assistant Security Manager at Leeds University UnionGreater Leeds Area
Aritra chatterjee
Intern @ Continental Automotive - Quantum Inventions || Upcoming Engineer || Amazon MLSS 2023 || Fu...Kolkata, West Bengal, India
Noorish nihar
MBA in Human Resource and MarketingThanjavur, Tamil Nadu, India
Thomas li
Trade Officer, Strategic Trade ControlsHong Kong SAR
Christelle pizard
Project Manager chez Meggitt, PMPGreater Toulouse Metropolitan Area
Prasanth j
System Engineer , Tata consultancy servicesChennai, Tamil Nadu, India
Tiago valeriano
Lider de Qualidade | Neve PremiumBragança Paulista, São Paulo, Brazil
Aasif ali
Student at Model Institute of Engineering and TechnologyJammu & Kashmir, India
Alexey bannov
Lead Avionics Engineer at Aviation Company RuslineRussia
Wissem fouda
DevOps & Cloud ☁ | Data Engineering 📊 || ICT Engineering Studentولاية تونس تونس
Ozan reyhan
GIS Department/Mine Planning Engineer, Mitto ConsultancyAnkara, Türkiye
Kenneth akerenwi, p.eng., pmp
Seasoned Project Officer/ManagerYellowknife, Northwest Territories, Canada
Emile hensen
Persoonlijk Adviseur bij SNS . SNS is een merk van de Volksbank.네덜란드 림뷔르흐 베네로
Merlin tellis, csm® pmo
Associate Project Manager, PMO, Certified Scrum Master,Lionbridge
Nikkita palmer
Director at Nikkita Palmer Designs Ltd | Consciously Creative Event Hire & Design | Hand Crafted & V...United Kingdom
Jackelyn carreon fuentes
Fue a Facultad de Ciencias de la ComunicaciónMonterrey, Nuevo León, Mexico
Sylvie fortier
Data Scientist | M.Sc. | CDMP (En/Fr)Ottawa, Ontario, Canada
Ketu patil
Customer Experience SpecialistPune, Maharashtra, India
Ganapathy narayanan
Regional sales Head AP at Kaleesuwari Refinery and Industry Pvt LtdVijayawada, Andhra Pradesh, India
...