Sharad Landge PSPO-I™, PSM-I™

Experience

• 

  Infotech Netalia Limited Vimannagar

  Jun 2007 - Jul 2008

  Sr. Associate
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  EXL

  Jul 2008 - Apr 2012

  Senior Associate

  Worked as a capacity of Senior Associate. I was a part of the onshore migration team. Successfully migrated Premium Bearing Endorsements Process and handed over the offshore SME. Performed the requirements gathering and elicitation. Prepared SOP's as a documentation to follow

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  AXA BS Pvt. Ltd.

  Apr 2012 - Sept 2015

  Senior Executive

  Handled Life Insurance policy changes and death claim process.

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  Axa Business Services Pvt Ltd

  Sept 2015 - Aug 2016

  Process Lead - Domain SME

  Operations Management:√ Successfully migration Group Pensions Process from client locations and streamlined √ Expertise in effectively managing Business Insurance (Group Pensions and Policy Service Functions√ Assist the manager in organizing, planning and implementing the financial strategy ✓ Monitor Operating Costs, Budgets and finalize the finance reports√ Efficiently managing a team of 7 members of span√ Responsible for driving client SLAs and Dashboard ReportsPeople Management:√ Mentoring and motivating team members to enhance service standards√ Conducting refresher and finding training opportunities for bottom performer√ Manage overall performance and discipline in the team Client Management: √ Focusing on client SLAs to achieve beyond client expectation√ Handling client calls and understand their need√ Ensuring consistent and proactive interaction with clients √ Identifying pain areas & implementing measures to maximize work efficiencyReport & Analysis Skills:√ Helping to WFM/MIS team on stakeholders and Operations reports√ Expert in capacity and resource planning as per Inventory Forecasting√ Preparing DTPs, Training agenda, MWE Report, Flowchart, SIPOC and dashboard reports√ Analysis the row data and driving meaningful output for senior management√ Successfully completed client due diligence work projects Show less

• 

  WNS Global Services

  Jan 2017 - Jun 2022

  Assistant Manager - Consultant

  √ Conduct Business meeting with Client and Stakeholders to understand the business requirements√ Gather information from various department like, Policy Admin, Underwriting and conduct the analysis to deliver the customer product√ Conduct Business Process analysis and identify critical issues and gaps for established organizational process√ Understand the “AS IS state” and work on business requirements and goals to achieve the “TO BE state"√ Prepare SCOP Document, Business Analysis Plan, BRD & FRD Documents, Requirements Traceability Matrix√ Use INVEST concept for meaningful User Stories during SDLC of the project√ Work with stakeholders to design the roadmap and measure client matrix ensuring cost efficient processes√ Expertise in UML Diagrams, Use Case Diagram, Data flow diagram, Context diagram, Flowcharts Diagram, BPMN, Cross Functional Diagram√ Creating various dashboards, decks, ISO Audit Reports, Compliance Reports for Client and Stakeholders√ Deft in prototyping, Mockups and wireframe design √ Ensuring consistent and proactive interaction with clients √ Expertise in Project Documentations, Optimization and Due Diligence √ Deep dive in client issues to find out the actual root cause and resolve the problem√ Create the Gantt Chart/ Sprint Planning and follow the timelines to complete the project√ Conduct Agile meetings in absence of Scrum Master to keep a tab on client deliverables√ Use MS Excel, MS PowerPoint, Word, CVS data to prepare the dashboard via MS Excel or Power BI Show less

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  Hexaware Technologies

  Jun 2022 - now

  • Sr. Business Analyst

    Jul 2024 - now

  • Business Analyst

    Jun 2022 - Jun 2024