Experience

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  Hdb financial services ltd.

  May 2016 - Jan 2017

  Senior telecommunications specialist

  • Maintaining Data of Customers pending EMI and sharing it to TL’s.• Creating Action plan on how to achieve monthly goals.• Connect with customers to know more about their payment issue.• Escalating defaulters list to recovery department.• Educating customers on how they can manage their payments.• Conducting meeting on daily targets and how to achieve them.

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  Here technologies

  Mar 2017 - Oct 2021

  Spatial data specialist ii

  • Active role in execution of the project, from piloting to production, analyzing project performance to achieve the benchmarks.• Build/maintain a standard operating procedure, knowledge repository of best practices and tool enhancements highlights.• Conducting Scrum Call and create a new Sprint Plan• Provide Functional Support to the Tools (Clarity PPM, Bearing, JIRA Operations).• Co-ordination & Communication with Stakeholders for Metric Negotiations, Metric Analysis, Escalations and Vendor management.• Conducting biweekly sync-ups with stakeholders to discuss progress on projects and challenges encountered.• Maintain constant communications with higher level management to report progress, identify issues, allocate resources, and recommend project metric improvements.• Assist in team development, while holding teams accountable for their commitments, removing roadblocks to their work.• Ensuring standards and requirements are met through conducting Quality Assurance Tests.• Build strong relationship with all the sponsors and communicate to all stakeholders.• Six Sigma GreenBelt Project: - The Project is for Improving Metric in LURR Project. Metric improvement which was earlier 1.71 kms/h and 19k hrs. Achieved metric 2.1kms and 28.5k hrs of savings, which was later on appreciated by the Management and the Quality team.• Supporting in Project Roles like: Project Initiation and Pre Production Project Planning with Agile methodology and Execution Quality Control End of Project Processes / Closures R&D team Conducting Piloting of new projects Show less

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  _vois

  Nov 2021 - now

  Assistant manager

  • Adept at overseeing projects from initial conception through to production, ensuring adherence to budgetary constraints, timelines, and quality standards while fulfilling client expectations in roles such as Program Manager, Project Manager, and Scrum Master.• Engage closely with both internal and external stakeholders to gather and define business requirements for new projects.• Develop comprehensive project plans, align with stakeholders and team members, and manage task execution to achieve project objectives.• Lead all Scrum ceremonies, including Sprint Planning, Sprint Reviews, Daily Stand-ups, and Sprint Retrospectives, to enhance team collaboration and productivity.• Collaborate effectively with IT operations, design teams, Agile delivery teams, and partners to clarify schedules, status, and requirements.• Coach team members on Agile frameworks, utilizing Scrum metrics such as velocity, capacity, and burndown charts to ensure the delivery of committed work.• Make strategic decisions and recommendations to management regarding prioritization, scheduling, budgeting, and resource allocation.• Oversee VROM/Budget preparation and approvals for all projects, ensuring financial and operational alignment.• Proficient in JIRA and ADO Boards, leveraging these tools to measure project performance, identify variances, perform corrective actions, and communicate progress to stakeholders.• Document and manage high-level risks, assumptions, and constraints, develop and track risk mitigation plans, and implement necessary actions to minimize project risks.• Monitor project progress and outstanding issues, ensuring deliverable quality and timelines, and prepare comprehensive status reports and dashboards for stakeholders.• Drive process improvement initiatives within project management, capturing and applying lessons learned to enhance future project outcomes. Show less