Experience

• 

  Adecco

  Nov 2015 - Jul 2017

  Technical support specialist with german for hpe

  - Handling incoming and outgoing communication with customers via multiple channels in German- Bringing proposals for improvement in procedures and processes - Delivering customer feedback to the Team Manager - Working according to strict procedures and following the established escalation channels - Reaching set goals and KPIs- Monitoring and reporting customers' activities on daily, weekly and monthly basis- Following deadlines and prioritizing tasks assigned by the Team Manager- Handling multitasking - simultaneously online and offline tasks Show less

• 

  Modis

  Jul 2017 - Feb 2023

  Trainings: - Training of new employees - Refreshment Trainings - Identify training needs and maintain all customer specific training materials - Provide mentoring to employees on a theoretical, procedural and / or soft skills basics in lab-sessions to improve the agents level of knowledge and service provided - Provide technical and process training Transitions: - Project Documentation Preparation - Solution Design and Planning review - Transition Execution - Testing & Pilot - Steady State Turnover/Implementation - Knowledge Base creation/improvement - Process creation/improvement - Training of Team - provide technical and process training Show less

  • Team Lead for DXC

    Feb 2019 - Feb 2023

  • Training Specialist for DXC

    Jul 2017 - Feb 2019
• 

  Synergyc

  Feb 2023 - now

  Operations delivery manager

  Responsible for successfully managing and developing the agreed strategic model between the company and the client, including self-direction, prioritisation and people management.