Experience

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  Banque misr

  May 2011 - Jul 2012

  Personal banking advisor

  Credit card & loans Dealing with clients and businesses to help get support from personal and business loans and paid credit cards.• Dealing with customers after obtaining the loan or card to solve any problem in the future• Alert in case of delayed payment and give the customer tips to make a payment• Establish public relations between the client and the bank employee in order to grow the business objective of obtaining more than customers.• Follow-up with the staff concerned by the Board of Directors (the deposit) and ensure that all are served within a specified period of time.• Ensure full implementation of claims that have been disclosed or raised by customers.• Verify customer documents and ensure that they comply with UAE bank regulations Show less

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  Vodafone

  Sept 2012 - Oct 2013

  Customer service representative

  Sim Card Handling corporate clients & solving their shipment issues, urgent feedbacks and quick actions are required sometime which needs tough problem solving skills.• Dealing with customers in presenting Vodafone offers for monthly and annual packages• Delivery of the cards after signing the sales contracts for the bundle and mobile phone.• Pre-check client documents and they meet the agreement policy and find customer search.

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  H&m

  Dec 2013 - Nov 2015

  Inside sales

  Clothing & FashionExcellent Customer service along with 14 members working under the supervision. Daily performance analysis, motivational speech, ensuring agent meetings, punctuality of the staff and direct reporting to the senior Manager.Handling complaints of Clients along with problem solving of the agents. Floor supervision and maintain the decorum.Creating business plans for call centre improvement and conducting training sessions on regular basis.

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  Silver city general trading

  Jan 2016 - Aug 2017

  Collections officer

  Dealing with corporate clients and solving their shipment issues, urgent and quick observations are some point needs difficult problem solving skills.required at• Make daily marketing plans to bring customers to our company's headquarters and set up a sales contract• Delivery of the product at the same time there is no delay in delivery.• Pre-check client documents and they meet company policy.• Collecting debts, making criminal communications, following up on cases, advising clients and constantly following up on payments Show less

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  Al salam debt collections

  Aug 2017 - Mar 2018

  Collections manager

  to provide world class debt collection services in order to recover our clients' bad debts before it reaches the write-off stage; achieving the highest recovery rate through amicable solutions with minimum hassle and comparatively low costs, and preserving our clients’ goodwill and our own reputation in the collection industry. We are committed to operating with the highest standards of integrity, while preserving absolute confidentiality,

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  Evolution advertising

  Mar 2018 - now

  Public relations manager

  is ads LED Screen in abu dhabi

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  Gulf socially

  Jun 2019 - now

  Co-founder