Experience

• 

  Abbyy

  Mar 2014 - Dec 2022

  Managing key accounts including presale, consulting, delivering POCs, customer success, handling and escalating complex customer service issuesDay-to-day management of Solution Consulting team responsible for the Emerging Markets region: coaching and mentoring for performance, and developing personal roadmapsSupporting sales activities to maximize revenue and reduce the sales cycleOrchestrating effective partner on-boarding, enablement, and relationship management Speaking at cross-industry events and online webinars on Intelligent Document Processing and Process Intelligence Collaborating with Technology, Product, Professional Services, Support teamsInfluencing the go-to-market and account planning activities for the Emerging Markets region Show less Gathering and understanding customer business requirements: engaging with clients at business level, and working at a granular level to ensure solution deliveryBuilding delivery plan, project estimation, preparing statements of workWorking closely with the Sales function to maximize commercial opportunities across the product portfolioDesigning business focused, integrated, and process-centric solutions using the ABBYY technology stackConsulting on and assisting the delivery of large product implementations including multinational fortune 500 companiesDelivering customer certification and training Show less Providing hands-on technical pre-sales support to customersConsulting on the wide range of the company's product lines (B2B & SDK; Data Capture & Process Intelligence)providing Data Capture & Process Intelligence solutions and their integration with RPA-, ERP- based systemspre-sales engineering (preparation of demos and PoC projects, as well as Professional Services)Delivering technical trainings online and on-site Technical implementation of marketing activities: created a document conversion web service for promoting ABBYY products in China Show less

  • Head of Technical Account Management Group

    Sept 2020 - Dec 2022

  • Lead Project Consultant

    Jul 2017 - Sept 2020

  • Technical Consultant

    Mar 2014 - Jul 2017