Experience

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  History through memories and stories oral history project

  Jun 2014 - Feb 2016

  •Coordinated oral history team, received formal training in oral history interviewing, and organized all oral history interview protocols•Oversaw and helped run monthly Community Forum events for members of Seattle’s Chinese and Taiwanese immigrant communities•Oversaw Advisory Committee meetings for community members to communicate with oral history team•Produced content and helped design UW East Asia Library exhibits on the project

  • Chief Grant Writer

    Jul 2015 - Feb 2016

  • Team Leader

    Jun 2014 - Jun 2015
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  Uw healthy brain research network (hbrn)

  Jun 2016 - Aug 2016

  Hbrn scholar / focus group mph practicum student

  •Collaborated in the planning, orchestration, and preliminary data analysis of 4 focus groups testing memory care public health messages with Asian American and Pacific Islander (AAPI) communities in the Seattle area•Partnered with UW HBRN researcher team and National Asian Pacific Center on Aging (NAPCA)

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  Horizon house (ccrc)

  Jul 2017 - Aug 2017

  Uw summer intern / cbpr survey intern

  •Co-developed/piloted survey tool, which created a new data source for the facility, a new staff role, & new CEO evaluation criteria•Engaged in Community Based Participatory Research (CBPR) to design the survey in partnership with Horizon House residents interested in measuring relationship between vitality and resident engagement •Socialized the project and built resident buy-in by running community forums in the facility

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  University of washington

  Jun 2019 - Jun 2021

  •Coordinated course logistics, managed course website, synthesized course content to produce exam review guides, and managed communication with 120 students in a class on "Anthropology of the Body" (ANTH 305) •Managed grading and communication with 70 students in a 180-student class on "Cultural Politics of Diet and Nutrition" (ANTH 311)•While supporting ANTH 311, simultaneously responsible for course logistics, coordinating weekly speakers, course website design & management, assisting in communication with students, and grading twice-weekly assignments and final assignments as the sole reader/grader for a 240-student course with undergraduate and graduate students titled "UW Food Systems Seminar" (NUTR 400/500) Show less •Built end-to-end qualitative study on perceptions/experiences of users (residents, families, staff) at dementia care site in China•Distilled >500 hours of participant observation and >40 hours of interviews into one 2-sided sheet of recommendations•Independently conducted recruitment, interviews, and observations in Mandarin during 16 months of fieldwork over the course of 5 trips (Summer 2015, Winter 2017, Spring 2017, academic year 2017-2018, Fall 2019)•Navigated complex bureaucracies and developed and sustained collaborations with multiple stakeholders including Chinese colleagues, clinicians, and elder care users Show less

  • Graduate Student

    Sept 2013 - Jun 2021

  • Graduate Teaching Assistant

    Sept 2019 - Mar 2020

  • Ethnographic Doctoral Fieldwork

    Jun 2015 - Sept 2019

  • Graduate Summer Instructor

    Jun 2019 - Aug 2019
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  Facebook

  May 2020 - Aug 2020

  User experience research intern

  •Sparked/informed new feature exploration through two end-to-end studies on Messenger Kids and close collaboration with cross-functional partners•Part of Facebook's first fully remote cohort of interns

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  Center for health workforce studies

  Sept 2020 - Jun 2021

  Research assistant

  •Shaped recruitment, data collection, and data analysis for two federally funded projects:>> Project 1 examined how US health insurance navigators and their work were impacted by funding changes following the Affordable Care Act and during the COVID-19 pandemic >> Project 2 examined the US health workforce’s influence on equitable care/stigma for people with COVID-19 who are BIPOC or live with disability•Co-authored manuscript "Lack of Consistent Investment in Federal Insurance Navigator Program Undermines Navigators' Equity Work in Vulnerable Communities" Show less

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  Meta

  Aug 2021 - Nov 2022

  •Streamlined workflows & informed product strategy across three product teams, including Messenger Watch Together, 3rd party co-watching, and Discovery team•Co-designed international survey to test 2+ years of co-watch hypotheses across 4 key markets•Anchored roadmaps in user needs via brainstorms & cross-functional collaboration with Product Managers, Product Designers, Engineering teams, Content Designers, Data Scientists, and Business Development specialists•Earned strong performance reviews following promotion to Senior User Experience Researcher role Show less •Owned end-to-end qualitative studies (in-lab & remote) for 0-1 & established products; clarified user needs, informed A/B tests, & identified/rallied teams around opportunities•Directed product strategy/drove cross-functional alignment after distilling key insights & recommendations from 2+ years of previous UX research•Spearheaded multi-stage team health intervention, which re-structured team meetings & boosted morale/trust; won “Meta, Metamates, Me” award for community contributions•Outperformed – promoted to Senior UXR within first year Show less

  • Senior User Experience Researcher

    Aug 2022 - Nov 2022

  • User Experience Researcher

    Aug 2021 - Jul 2022
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  Cisco

  Apr 2023 - now

  Senior design researcher

  Informing product design and strategy as part of the Duo Security / Cisco Secure Design Research team.