
Timeline
About me
Experienced Customer Service Professional | Skilled in Retail & Administrative Support.
Education

Sheridan college
2022 - 2023Graduate certificate project management gpa- 3.64
Sheridan college
2023 - 2023Graduate certificate marketing management 3.57
Guru nanak dev university, amritsar
2018 - 2021Bachelor of science - bs mathematics and computer science 77%
Experience

Vibro sports
Sept 2021 - Aug 2022Testing and Monitoring processes and products along with creating estimated budgets and timelines for projects. Drafting quality assurance policies along with investigation of customer complaints and product issues.
Quality Analyst
Mar 2022 - Aug 2022Quality Analyst
Sept 2021 - Feb 2022

Lululemon
Nov 2022 - Jun 2024Warehouse associate
Leansuite
Dec 2022 - Apr 2023Project intern• Conducted market and client research on white paper materials, and gathered customer preferences, and testimonials. • Planned and executed Lean marketing strategies and campaigns, including email marketing, social media, and webinars. • Designed the webinar structure and prepared webinar content utilizing Zoho. • Analyzed trial webinar marketing performance and identified improvement areas.

Imperial fashion
Jun 2023 - May 2024Customer service representativeManaged the Western Union Facility, facilitating money transfers and aiding with customers.Handled transactions accurately and efficiently, including cash handling and processing payments.Collaborated with team members to maintain a clean and organized store environment, contributing to a positive customer experience.

Commandshift marketing inc.
Oct 2023 - Dec 2023Marketing intern• Conducted comprehensive market analysis, leading to a targeted marketing plan aligned with organizational goals.• Implemented and monitored budgetary strategies, optimizing resources for successful campaign outcomes.• Orchestrated cross-functional collaboration, ensuring seamless execution of the marketing plan, and providing regular progress updates to senior leadership.

7-eleven
Jul 2024 - nowSales associate● Organized and maintained store cleanliness, ensuring a presentable environment.● Processed transactions using the POS system, handling cash, credit, and debit payments.● Managed inventory levels, including restocking shelves and conducting inventory counts.● Sold lottery tickets and transit passes, following proper procedures.● Assisted customers with inquiries, providing excellent service and resolving issues.● Maintained food safety standards, ensuring compliance with regulations. Show less
Licenses & Certifications
- View certificate

Managing team conflict
LinkedinOct 2022 - View certificate

Leading with values
LinkedinSept 2022 - View certificate

Project management foundations: schedules
LinkedinSept 2022 - View certificate

Being an effective team member
LinkedinSept 2022 - View certificate

Collaboration principles and process
LinkedinOct 2022 - View certificate

Learning gantt charts
LinkedinSept 2022 - View certificate

Meeting facilitation
LinkedinOct 2022 - View certificate

Communication within teams
LinkedinSept 2022 - View certificate

Teamwork foundations
LinkedinSept 2022 - View certificate

Presenting as a team
LinkedinOct 2022
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