Nishel Thompson, PharmD, RPh, M.S

Experience

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  The Hartford

  Jan 2014 - Apr 2016

  Customer Service Representative

  • Managed over 75 inbound calls while providing superb customer service to resolve a high volume of client issues daily in a quick and efficient manner, while minimizing external company transfers.• Led all policy renewals and retention efforts by providing effective underwriting assistance for auto insurance accounts. • Deescalated customer concerns to exceed account productivity goals and maximize overall customer satisfaction.

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  FAVARH

  Jan 2016 - Jan 2018

  Direct Support Professional

  • Administered first class service to patients by supporting all activities of daily living and hygienic care, in efforts to encourage autonomy and help reintegrate clients back into society. • Complied with doctor’s orders by ensuring all patient care deliverables, progress reports, and medical information was thoroughly recorded and addressed in a timely fashion in order to provide the best care and maintain compliance.

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  Ironshore Insurance

  May 2017 - Dec 2017

  Underwriting Assistant

  • Provided contractual services to Ironshore within their Central Support Operations department by reviewing insurance applications, analyzing risks, determining coverage, and generating weekly reports. • Underwrote Ironshore’s risk evaluation, policy terms and conditions structure, pricing of insurance programs, and renewal eligibility, in accordance with company regulations.• Partnered with other product line underwriters and claims analysts in order to provide comprehensive customer service. Show less

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  Allstate

  Dec 2017 - Jan 2020

  Property and Casualty Claims Adjuster

  • Managed cases for the Auto Liability Determination Unit, by analyzing and preparing data required to settle property and casualty damages, as well as total losses. • Investigated over 100 monthly claims by interviewing the claimant and insured to determine an accidental or staged incident. • Researched the claimant and insured’s license, registration, insurance, and accident history to discover prior claim history, previous signs of fraud, and valid policy coverage.• Collaborated with insurance agents, police, attorneys, and appraisers, to determine the loss, liability, and outcome of the claim. • Liaised between the customer and insurance company, by leading all communication efforts when investigating, analyzing, and educating individuals on claim statuses to ensure timely and effective claim support. Show less

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  City of Hartford

  Jan 2020 - May 2022

  Public Health Preparedness Coordinator

  • Serve as a key contributor to the Department of Epidemiology by executing tasks that comply with the Public Health Department’s core functions: Assessment, Policy Development, and Assurance.• Support up to 500 patients weekly that have contracted COVID-19, the Flu, and various other diseases, in efforts to control outbreaks, distribute vaccines, educate clients on medical practices, and prepare for future health emergencies.• Conduct meetings with over 100 Public Health Preparedness Coordinators within Connecticut to identify common health trends throughout the state, mobilize community partnerships, and develop policies that support health efforts. • Analyze data on potential dangers and health issues, hold discussions to decide which interventions are most appropriate to implement, and promote health initiatives through statewide programs, events, campaigns, and regulations.• Provide strategies for public health emergency preparedness and city readiness initiatives, while testing response plans and improving processes based on After Action Reports.• Identify jurisdictional needs and gaps to better support the health of populations that have experienced systematic oppression and bias (i.e. people of color, LGBTQ community, seniors, at-risk individuals, and immigrants).• Operate as an integral member of the team by promoting preparedness through internal and external communication.• Partner with healthcare professionals to track overdoses by region and determine the best approach for prevention. • Perform community outreach services by going out into the public to educate and protect at-risk residents from diseases.• Create daily demographic health reports and send findings to the Mayor of Connecticut for awareness purposes. Show less

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  Walgreens

  Aug 2021 - now

  Pharmacy Intern
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  EASTERN HIGHLANDS HEALTH DISTRICT

  Jun 2022 - now

  Public Health Emergency Preparedness Coordinator
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  Yale New Haven Hospital

  Oct 2022 - now

  Pharmacy Intern