Jitesh Mahajan

Experience

• 

  HIndustan Zinc Ltd

  Jan 2012 - Jun 2012

  Intern
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  Ace Tutorials

  Jun 2013 - Jun 2014

  Asst Manager

  • Formulated and implemented academic operations policy for the institute.• Initiated a marketing campaign by conducting tests across schools and calling all the students to award certificates, leading to 3000+ walk-ins

• 

  CL Educate Ltd.

  Nov 2014 - Jul 2019

  Business Operations Program Manager

  - Led the Business Strategy & Operations division for the organization, provided business critical insights using analytics, ensured cross functional alignment of goals and execution, and helped teams drive new initiatives forward. - Led the implementation of Technology driven innovation programs by conducting gap analysis.- Designed Change and Implementation Management techniques and approaches at team and organization level.- Ensured proper documentation of transformation projects and managed communications and expectations of stakeholders from all business units.- Successfully establish and manage key stakeholder relationships through various communication protocols including verbal and written reporting for project status, escalation and overall milestone updates.- Arranged various training and coaching programs for various teams – on both technical and non-technical aspects, upon identifying the training requirements.- Collaborated across cross-functional teams with diverse backgrounds, including Technology, Sales, Marketing and Delivery to foster relationships, build trust and conduct effective negotiation and conflict management in order to ensure on-time delivery of the projects.Key Achievements:- Drove the use of Data driven insights to identify untapped opportunities, collaborated with sales and marketing leadership, which led to the generation of 20% additional revenue by capitalizing on opportunities in what was perceived by the competitors as “dead-end markets” such as Rajpura, Solan and Nabha. - Led the programs focused on implementation of ERP system, reducing the process backlog timings, resulting in improved customer experience and a reduction in marketing expense and man-hours spent by 12% and 18% respectively. - Successfully led the programs focusing on digitalization of IE Product Division, achieved 160% of the target by increasing the revenue by 16X. Show less

• 

  Microsoft

  Feb 2021 - now

  •Defining, negotiating complex commercial terms and leading the strategy for the negotiation approach by engaging with stakeholders.•Leading internal and external sales and management teams through commercial construct optimizing for the right level of investment and customization. •Optimizing deal customization leveraging price and non-price concessions.•Ensuring Successful Deal execution.• Collaborating with key customer stakeholders, partners, Account Team in order to help our customers deliver their business goals Show less As a Sales Operations Program Manager at Microsoft, I was at the heart of cross-business execution performance, planning, and sales operations. My role involved raising sales efficiency, productivity, and process compliance by consulting with sales teams and implementing best practice sales operations processes. I partnered with various leads and aligned with Segment Sales Excellence Leads, Business Program Managers, Area Capability Leads, and other key stakeholders to drive standard platforms and tools, streamline business and sales processes, and deliver analytics that enabled a "One Microsoft" approach.In my capacity, I developed highly scaled and efficient operational services and support, drove standardized sales operations and processes, and supported yearly planning locally. I also managed consumption reporting and insights, account/territory/partner planning, opportunity/pipeline analysis, and segmentation and quota.As part of the Sales Excellence community, I was responsible for fiscal year planning processes, including partner growth analysis and target setting. I led the business rhythm to drive quality execution and provided coaching to sellers on key priorities such as forecast, pipeline coverage, and scorecard metrics. I identified and managed risks in sales/partner performance through translating business insights into business models that accelerated business outcomes. Show less

  • Commercial Executive

    May 2024 - now

  • Sales Operations Program Manager

    Feb 2021 - Apr 2024