Aashrit Maheish

Experience

• 

  OPN ADVERTISING PRIVATE LIMITED

  Jul 2018 - Aug 2018

  Social Media Intern

  A short internship with a leading advertising company in Chennai, handling social media for the Tamil Nadu Premier League cricket tournament.

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  Taj Hotels

  Oct 2018 - Dec 2018

  Industrial Trainee

  A 3 month internship at the flagship property of the Taj Mahal Hotels with brief stints in the various departments of the hotel to learn about the management and intricacies in detail.Professional Achievement - Certificate of Excellence for receiving a positive guestmention through the 'TrustYou' internal feedback portal

• 

  Jumeirah Group / Jumeirah Hotels & Resorts

  Jul 2019 - Jan 2020

  Guest Services Executive

  6 month Internship at the world's most luxurious hotel involving a myriad of duties focusing on the rooms division of the hotel with a specific focus on the front desk taking on a wide range of responsibilities throughout the guest's journey in the hotel.Recognition: Received multiple guest mentions through internal and external feedbackportals such as Revinate and Booking.com

• 

  TajSATS

  Aug 2021 - May 2022

  Duty Manager
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  Four Seasons Hotels and Resorts

  May 2022 - now

  As a Hotel Assistant Manager, oversaw the daily operations of the front desk and managed a team of staff members.Conducted interviews, trained new hires, scheduled staff, and performed performance evaluations.Worked closely with multiple departments to coordinate arrivals, departures, and billing requirements for guests. Also ensured that all financial and credit procedures were followed and followed up on any credit problems with the Front Office Manager and/or Credit Manager.In addition to managing staff and financial procedures, responsible for prioritising the safety, security, satisfaction, and well-being of hotel guests and employees, responding quickly and effectively to any hotel emergency or safety situation, even in the absence of senior managers.Resolved customer complaints from all areas of the hotel and handled all guest interactions with the highest level of hospitality and professionalism.As part of my role, personally managed and made personal contact with all VIP, suite guests, and frequent return guests.Also championed the chat messenger function and other digital initiatives at my property, ensuring timely response to guest inquiries and concerns.Additionally, received multiple guest comments on internal and external feedback portals and consistently amongst the highest upsellers on the team even upselling speciality suites such as the presidential suite on a regular basis. Overall, a result-oriented role exceeding guest experience scores and achieving upsell goals. Working harmoniously and professionally with co-workers and supervisors and always strive to deliver exceptional customer service. Show less

  • Assistant Front Office Manager

    Nov 2023 - now

  • Hotel Assistant Manager

    May 2022 - Nov 2023