Aurelia S.

Experience

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  Trinidad and Tobago Electricity Commission

  Jul 2011 - Aug 2011

  Clerk

  *Performed data entry into Internal Customer Support System – Ventyx.*Performed sorting and filing of customer and employee information.*Prepared and printed bills using Internal Customer Support System – Ventyx.

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  FedEx

  Jun 2012 - Jun 2013

  Administrative Assistant - Global Service Provider Department (GSP)

  *Conducted administrative tasks on daily compliance checks needed from the 9 GSP locations. *Completed and reviewed monthly invoices for salary invoice submissions.*Updated volume reports for outbound and inbound packages for the 9 GSP locations.*Conducted trace compliance to determine the quantity of package failures each week.*Verified information on flight screen for each location to identify flight departures and arrivals.*Confirmed receipt of Suriname and Guyana freight.*Compared and approved supply orders for the GSP locations. Show less

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  O-DB Administration Consulting Ltd.

  Jan 2018 - Jun 2019

  Systems Support Administrator

  *Created Oracle application forms, PL/SQL, and databases, showcasing expertise in Oracle development.*Developed comprehensive test plans to ensure system completion and compared expected versus actual results.*Conducted regression, white, and black box testing during and after system development, including application and user smoke testing.*Served as the Project Coordinator for ODBAC’s clients, overseeing projects like the Human Resources and Payroll System for Trinidad & Tobago National Petroleum Marketing Company Ltd.*Managed tasks, conducted gap analysis, consulted with clients, assisted in application deployment, provided end-user support, and contributed to identifying business rules for requirement specifications, showcasing a multifaceted project management role. Show less

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  Salesforce

  Feb 2020 - May 2020

  Intern

  *Performed requirements gathering to produce use case diagrams and stakeholder analysis to identify key stakeholders*Researched and developed a user interface for an interactive mobile application for home care patients with Diabetes*Designed a user interface for a mobile application using Adobe Creative Cloud software

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  Walmart Canada

  Nov 2020 - Dec 2022

  Customer Service Associate
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  Markham Stouffville Hospital

  May 2021 - Mar 2022

  *Created and outlined tests to be included in test plans for user acceptance testing (UAT).*Conducted UAT as well as functional and non-functional requirements testing on system. *Partnered with HR Systems Coordinator to apply standard operating procedures in creating templates for Staff e-Rostering.*Established relationships with end users to ensure ease of change management for deployment of system.*Identified user access levels to develop and create profiles to limit access by staff and union type. *Developed training manuals to be used for end user groups during interactive system training sessions. Show less *Creating and outlining tests to be included in test plans for user acceptance testing.*Partnering with HR Systems Coordinator to apply standard operating procedures in creating templates for Clinical and Non- Clinical Staff e-Rostering.*Establishing relationships with end users to ensure ease of change management during deployment of Softworks eRoster.*Identifying user access levels to develop and limit access profiles based staff type and union types. *Developing training manuals to be used during interactive application training sessions. Show less

  • Human Resource Associate

    Nov 2021 - Mar 2022

  • Human Resources - Project Assistant

    May 2021 - Mar 2022
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  CMiC

  Mar 2022 - now

  Human Resources Information System Consultant

  *Conducting on-site and remote training across the US, Canada, and the UAE to ensure professionalism and client satisfaction.*Expertly mapping client HR processes to CMiC system, creating detailed Business Process documents for streamlined operations.*Demonstrating desktop and mobile app versions during presentations for HR, Talent Management, and Employee Self Service.*Personalizing client environments with requested security measures, menu items, and system privileges for a tailored user experience.*Delivering comprehensive training on recruitment, application processing, HR processing, and employee maintenance for CMiC proficiency; accomplishing successful Human Resource application implementations for over 2 years.*Successfully implemented and deployed the open enrollment and benefit enrollment process for a major client, addressing performance issues, clarifying functionalities, and extending expertise to other aspects of ESS/HR functionalities.*Expanded training programs to include payroll time capture applications and demonstrated various timesheet reporting features available in Payroll.*Included additional applications from the CMiC mobile suite: Construct CHK (the check-in application used in conjunction with the time capture app) and CMiC eXpense (the AP application). Show less