Arvin Kaur

Experience

• 

  JJ Bowl Sdn Bhd

  Jan 2005 - Sept 2010

  Executive Assistant & Operations Coordinator

  This pivotal role combines extensive international business travel and active engagement in high-level meetings with a focus on seamless collaboration with management for ongoing projects. Responsibilities entail streamlining administrative procedures to optimize information flow, meticulous inventory management within budget constraints, and vigilant expense record-keeping in collaboration with Finance & HR. Additionally, it involves supervising diverse office activities, ensuring strict adherence to policies and regulations, and staying abreast of evolving business landscapes and organizational changes. Show less

• 

  CIMB

  Oct 2010 - now

  Event Manager: This role entails independently organizing regional Preferred events, encompassing budget management, invoicing, negotiating with hotels and securing sponsorships, sourcing speakers, and creating event presentation materials. Additionally, managing communication and logistics for these events. The responsibilities also involve serving as an Emcee and Moderator for events and con-calls, ensuring seamless event flow and engagement. Relationship Manager Support Specialist for Nationwide Preferred and Private Wealth: Responsible for providing dedicated support to nationwide preferred and private wealth relationship managers. Duties include meticulously tracking and updating leads' performance, facilitating timely actions by branches to ensure a high acted rate through targeted communication channels. Additionally, overseeing and enhancing product training initiatives conducted via weekly con call, gathering valuable feedback, and updating crucial portals to optimize training effectiveness. Regularly liaising with and updating nationwide relationship managers on critical branch empowerment strategies, sales bulletins, and HQ initiatives to ensure seamless alignment and informed decision-making across the preferred and private wealth sectors. Show less The role involves comprehensive oversight of various aspects. Firstly, tracking and updating leads' performance, ensuring branches act promptly through WhatsApp communication to achieve optimal results. Additionally, overseeing product training via video conferencing, collecting feedback through Survey Monkey, and updating the CSD portal. This includes preparing detailed management reports and formulating action plans based on received feedback. Creative daily reminders for video conferencing via WhatsApp are also part of the responsibilities. Lastly, maintaining consistent communication with nationwide branches, providing regular updates on branch empowerment, sales bulletins, and HQ initiatives on a daily, weekly, and monthly basis to ensure alignment and informed actions. Show less As a representative for CIMB in Soft Skills, Leadership, Management, and Digital Academy domains, this role encompasses diverse responsibilities. This includes conducting comprehensive Training Need Analysis, orchestrating end-to-end training programs for both internal and external audiences, and facilitating impactful Management Dialogue Series involving senior CIMB management, both locally and regionally. Timely preparation of detailed monthly reports for Malaysia and the broader region is vital. Furthermore, sourcing and collaborating with local and overseas training providers, managing diverse training projects across geographical regions, and assuming the role of Emcee for monthly Management Dialogue and Food for Thought Series are essential tasks. The range of certified training topics covers critical areas such as Future Communication, Personal Leadership, Decision Making, Customer Service Excellence, and more, contributing to CIMB's holistic skill development initiatives. Show less As a Senior Officer within the CIMB Investment Group, this role involves multifaceted responsibilities encompassing team leadership and corporate email correspondence management. Task to oversees daily operations within the Business Call Center, specifically catering to preferred companies. Additionally, was manage incoming emails from large-scale organizations, addressing inquiries and concerns related to internet banking services. Used to provide guidance, support, and training to team members, fostering a collaborative and high-performance culture. Collaborate with relevant departments to address complex issues or escalations arising from corporate inquiries. Generate reports summarizing email correspondence trends, feedback, and areas for improvement. Continuously review and refine email templates and processes to enhance efficiency and customer satisfaction. Show less

  • Event Management Specialist & Emcee | Relationship Manager Support

    Jan 2022 - now

  • Branch Operations and Communications Coordinator

    Jan 2020 - Dec 2022

  • Trainer cum Programme Designer: Training and Development Strategist

    Jan 2013 - Dec 2019

  • Senior Officer: CIMB Investment Group & Corporate Email Correspondence Officer

    Oct 2010 - Dec 2012