Experience

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  Honda cars india ltd

  Jun 2019 - Aug 2019

  Engineering intern

  -Assisted project managers in organizing, carrying out, and overseeing engineering projects to meet high standards and deadlines. -Collaborated with teams from various departments to ensure effective coordination between engineering, sales, service, and other areas. -Aided in guaranteeing compliance with engineering guidelines, rules, and recommended methods-Actively took part in training and development initiatives to improve technical skills and stay current with industry trends

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  Kia motors

  Jan 2020 - Nov 2021

  -Provided advice on maintenance and repair needs to groups and businesses across the automotive industry.-Scheduled and managed service appointments, realizing a profit and improving wait times for customers.-Worked quickly to resolve customer complaints and concerns, creating a high level of customer satisfaction.-Strongly encouraged additional services and maintenance packages as an upsell to help increase revenue while increasing loyalty among customers.-Communicated clearly to explain recommendations for service, cost explanations, timelines, and benefits to customers.-Ensure that repairs and service procedures are accurate and complete, quality assurance measures were implemented. Show less -Managed and led teams of technical professionals to deliver excellent service delivery. Led these experts to provide guidance, coaching, as well as performance evaluation on how to improve the quality of their services so that they can meet client expectations. -Focused on process improvement so as to increase efficiency by improving turnaround time together with optimizing resource utilization.-Developed and trained programs for application staff so as to equip them with requisite skills and knowledge regarding automobile systems. -Team members involved in different projects like sales and customer service were synchronized and ensured effective communication and alignment of goals. -Quality assurance was introduced since there was a need to ensure the accuracy and completeness of repairs and maintenance services.-Presently ongoing complaints and escalations are handled promptly for excellent resolutions – receives prompt solutions for outstanding customers. Show less

  • Service Advisor

    Feb 2021 - Nov 2021

  • Technical Manager

    Jan 2020 - Feb 2021
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  Hellofresh

  Mar 2022 - Oct 2022

  Production operator

  -Worked part-time while pursuing my Master’s Degree.-Demonstrated competence in adhering to safety regulations and standard operating procedures (SOPs)-Significant cross-functional team collaboration led to a 15% boost in overall productivity by streamlining workflow and meeting production goals.-Implemented quality control methods, doing routine testing and inspections to find and fix any product flaws or inconsistencies, leading to a 10% decrease in quality problems.

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  Delaware north

  Sept 2022 - Aug 2023

  Team leader

  -Supervised, motivated retail associates with excellent customer service through performance feedback, guidance,and training.-Led team meetings to foster a positive and collaborative work environment as well as effectively communicate goals, and doer’s updates.-Taught new members of the team about company policies, product knowledge, and sales techniques, enabling them to integrate smoothly at work.-Performed performance evaluations that gave constructive feedback to improve strengths and address areas for improvement. Controlled inventory levels by minimizing out-of-stock situations in addition to helping ensure there is enough stock available at all times.-Enforced company policy and procedures while maintaining regulatory compliance and promoting safe conditions around the сontinuation of job responsibilities. Members were expected to adhere to company rules and uphold the organization's and company's image. Show less

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  Vauxhall motors ltd

  Aug 2023 - Mar 2024

  Service advisor

  Scheduling services, arranging for appointments and keeping proper records ina busy dealership.Increased service & parts sales through well-planned upsell.Created and maintained strong relationships with clients which increasedcustomer loyalty.Systematic working of dealerships’ CRM’s to simplify lead generation andstreamline the process of servicing.Offered expert advice on vehicle maintenance, warranty coverage, andoptional accessories to customers.Collaborated closely with diverse teams across departments to ensure taskswere allocated smoothly, thus creating an atmosphere that allows for smoothworkload management.Dealt with multiple customer inquiries while still managing to communicateeffectively with them by using better ways or means of giving feedback. Show less