Experience

• 

  Ministry of health and population of egypt

  Jul 2007 - Mar 2009

  Accountant

  Financial Operations:* Managed sales taxation and financial reporting.* Handled accounts receivables, including purchases and expense bookings.* Ensured accurate accounts payable and executed bookkeeping tasks.Technical Proficiency:* Utilized accounting software such as Excel and Peachtree for efficient record-keeping and reporting.

• 

  Smart ad for advertising

  Jul 2009 - Aug 2010

  Accountant

  * Created journal entries, prepared ledger accounts, trial balances, payrolls, and financial statements.* Managed banking adjustments and handled sales taxation and financial matters.Accounts Management:* Maintained accounts receivables by managing purchases and expense bookings.* Ensured accurate accounts payable by processing period-end adjustments and bookings.* Bookkeeping and Technology:* Performed comprehensive bookkeeping tasks using Excel and Peachtree software.

• 

  Sabbagh engineering consultants & associates

  Sept 2009 - Oct 2014

  Coordinator (accounts & administration)

  Administrative Coordination:* Managed administrative and business operations, ensuring timely and efficient execution of tasks.* Supervised and coordinated staff activities to maintain smooth workflow and productivity.Accounting and Financial Management:* Prepared journal entries, ledger accounts, trial balances, payrolls, and financial statements.* Handled banking adjustments, general sales tax, and financial matters related to taxation on sales.* Managed accounts receivables, purchases, and expense bookings.* Oversaw accounts payable processes, including period-end adjustments and bookings.* Performed bookkeeping tasks, including entries, ledger maintenance, and trial balance preparation.Technology Utilization:* Utilized computer programs such as Excel and Peachtree for accounting and administrative tasks. Show less

• 

  Al fardan exchange l.l.c.

  May 2015 - Jun 2016

  Teller & customer service representative

  Currency Exchange and Market Monitoring:* Processed currency exchanges involving multiple currencies, ensuring accuracy and compliance.* Monitored daily market rates and strategically set buying and selling rates to attract new customers, retain existing ones, and maximize profitability.Remittance Services:* Delivered fast and error-free remittance services, including Telex Transfer, Demand Draft, Western Union, Instant Cash, credit card payments, and bill payments, ensuring high levels of customer satisfaction.Customer Engagement and Product Promotion:* Promoted and explained existing and new products such as prepaid Visa Travel Ez cards and various services to customers.* Provided real-time information on currency rates and product details, addressing inquiries with professionalism.Customer Issue Resolution:* Handled customer complaints effectively, identifying solutions and coordinating with the Customer Care Department for complex issues.Compliance and Policy Adherence:* Followed Anti-Money Laundering (AML) rules, policies, and procedures to ensure compliance with regulatory standards.* Adhered to company policies, circulars, and guidelines while maintaining professional and orderly workspaces.* Administrative and Technical Coordination:* Coordinated with the administration office for technical support and other requirements.* Provided accurate and timely information to head office and other departments as needed.Training and Development:* Participated in HR-organized training programs to enhance skills and remain updated on company policies and services. Show less

• 

  Banque misr

  Jun 2016 - now

  Section head of operations

  Leadership and Strategy:* Mentored and motivated operational teams, driving productivity and enhancing team engagement.* Designed and implemented policies aligned with the organization’s strategic goals.* Collaborated with the executive team to formulate and execute business strategies.Payments and Remittances:* Processed inward and outward payments via FTS, DDS, and WPS systems.* Managed internal and international fund transfers through various remittance platforms.* Executed external remittances in multiple currencies and maintained account coverage transitions.* Handled salary processing, account creation, and file uploads in the WPS system.Cheque and Clearing Operations:* Verified signatures and processed inward clearing cheques through ICCS systems, ensuring accuracy in honoring or returning cheques.* Registered, scanned, and reconciled outward clearing cheques, balancing physical and system-verified images.Accounts and Financial Management:* Supervised accounts receivable, purchases, and expense bookings.* Managed accounts payable, including period-end adjustments and accounting entries.* Handled basic accounting functions up to the balance sheet stage.SWIFT Operations:* Executed inward and outward SWIFT messages (MT103, MT199, MT202) via the Alliance system.* Investigated and monitored SWIFT message statuses and responded to internal and external inquiries.Customer Service and Operational Support:* Addressed inquiries from customers, branches, and other banks, ensuring prompt resolutions.* Assisted in printing cheque books, opening accounts, and supporting other operations departments.* Ensured timely transaction processing and adherence to cut-off times. Show less