Experience

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  Hsbc data processing centre sdn bhd

  Oct 2004 - Mar 2008

  Global support executive

  1. Process up to 200 documents per day. 2. Perform accurate maintenance of customer’s information and application. 3. Monitor the progress of team's performance in order to meet team’s productivity target.4. Handle Premier customer applications and maintenance.5. Communicate with personnel from other countries on job matters. 6. Prepare time sheet for the team on daily basis which consist of staff achievement, performance and errors. 7. Prepare reports of team and staff performance.8. Train new staff. Show less

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  Asian finance bank berhad

  Apr 2008 - Jun 2013

  1.Coordinate dialogue between branches with relevant parties to obtain clarification on operational issues. 2.Prepare, review and update the Standard Operating Procedure and Self Audit Checklist for branches. 3.Maintain and update records of Negative List customer which provided by BNM-FINS, PDRM , Insolvensi, etc.4.Review and compile Self Audit Checklist/Loss Near Miss/Complaint reported by branches for further submission.5.Cooperate with branches in performing investigation on any suspicious transaction /complaints/ irregular activities. 6.Responsible in monitoring all processes and practices at the branch are complying with regulatory requirements and policies. 7.Disseminate policies, manuals, guidelines and all other communications pertaining to branch operations. 8.Conduct visit to branches to ensure branches comply with SOP and related guidelines. 9.Prepare report of the visit and handle the required action up to the exit meeting. 10.Review the audit findings draft for the branch to ensure the finding justifiable and monitor the status of rectification as well. 11.Collaborate with Audit department in seeking clarification on any ambiguity and any amendment of the Audit report. 12.Liased with BNM and external auditors on all matters pertaining to branch operations. 13.Appointed as Project Manager for Handling of GIA Under Lien Project. 14.Appointed as Project Manager for Branch Reporting Improvement Project. 15.Appointed as Project Manager for Calibration of Equipment and Distribution of New Design Banknotes. 16.Revise and implement innovative improvement on process monitoring, transaction and general services for branches. 17.Initiate new workflow / presentation for branch transaction such as GIA and Swift. 18.Monitor branch's DR activities and compiled the DR report for submission. 19.Conduct training, prepare training slide and relevant training kit for users on new implementation of system or new guidelines/practice. Show less CUSTOMER SERVICE EXECUTIVE CUM TELLER1.Entertain customer for all banking enquiries and transaction.2.Perform transactions over the counter as well as back-office.3.Ensure high standard of customer service in line with the quality and standards set by the Bank4.Prepare daily report for submission to Branch Operations Manager GENERAL INVESTMENT ACCOUNT (GIA) OFFICER1.Assigned as Officer In Charge for General Investment Account (GIA)2.Perform due diligence of KYC checking. 3.Prepare the GIA daily and monthly report.4.Perform investigation in the event of inappropriate transaction occur for GIA. 5.Prepare report of suspicious cases related to AMLA/Negative List etc for the branches6.Maintain good filing and stock control of GIA documentation. 7.Practice good customer service ethics when dealing with customer inclusively corporate/premier customer. 8.Developed a GIA profit calculator (excel) which contributed to the reducing of turnaround time for GIA profit manual calculation. 9.Relief chief casher and Savings account officer. 10.Involved in UAT/DR, projects for new system/product and prepare the related documentations.11.Appointed as Banks representative for few banking exhibition. 12.Train new staff on branch products.OTHERSRelief chief casher and Savings account officer. Show less

  • Senior Executive Branch Operations Unit

    Jan 2010 - Jun 2013

  • Branch Customer Service Executive

    Apr 2008 - Dec 2009
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  Bank islam malaysia berhad

  Jul 2013 - Nov 2022

  Assistant Manager of Regulatory Compliance Department1. Perform daily checking of regulator’s website and circulate new / revised compliance related documents to stakeholders.2. Ensure that Policy Documents issued by BNM are complied through completion and revision of the Regulatory Risk Assessment Form (RRAF).3. Provide meaningful response to BNM's exposure drafts / consultative papers on a timely basis by actively engage with stakeholders in understanding limitation and hindrance in the exposure draft requirements.4. Manage the regulators to ensure queries raised have been timely responded with satisfactory explanation to the issues ad required action plan if any as well as ensure that concerns raised by BNM are addressed in timely manner.5. Complete the relevant papers to various Committees with quality write-ups and comply with the submission due dates assigned. Show less COMPLIANCE /AUDIT/RISK1. Liaise with stakeholders to oversee the departmental issue related to compliance/audit/risk.2. Ensure all processes and products of the department comply with compliance,audit,risk as well as regulatory requirements.3. Prepare documents (eg. reports, BNM reports/survey, etc) for submission to Compliance/Audit/Risk Department.SERVICE AGREEMENT 1. Oversee the handling of service agreement processes for the department. 2. Establish new service agreement for new services/products. 3. Review and revise new and existing service agreement. 4. Liase with Relationship Manager, corporate customer and Legal Department in matters related to service agreement. 5. Ensure service agreement comply with memo/circular from Compliance Department. OPERATIONAL MANUAL 1. Oversee the handling of operational manual for the department. 2. Establish new manual, review and revise existing manual. 3. Ensure manuals comply with memo/circular from Compliance Department. 4. Process any documents pertaining to the department operational manual. OTHERS1. Prepare performance report and presentation slide of the department. 2. Oversee departmental budget, training and leaves. 3. Relief personal assistant of Head of Department and Chief Operating Officer. Show less

  • Assistant Manager, Compliance Dept.

    Mar 2018 - Nov 2022

  • ASSISTANT MANAGER, E-CHANNELS DEPT.

    Jul 2013 - Nov 2022
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  Financial institutions

  Jul 2022 - now

  Senior manager