Experience

• 

  Justiça federal do rio de janeiro

  Jan 2017 - Dec 2017

  Information technology intern

  - Help desk: Providing first-line technical support to end-users, addressing issues related to hardware, software, and network connectivity. Resolving queries promptly and efficiently to ensure a smooth workflow.- Drivers installation: Installing, updating, and configuring device drivers for various hardware components, ensuring compatibility and optimal performance. Troubleshooting driver-related issues as needed.- Email configuration: Configuring email accounts, settings, and troubleshooting email-related problems. Ensuring seamless communication by setting up and maintaining email services.- Software installation: Installing, updating, and configuring software applications on users' devices. Ensuring that all software installations comply with organizational policies and licensing agreements.- Computer formatting: Performing system formatting, including reinstallation of the operating system and necessary software. Safeguarding data and ensuring a clean and functional computing environment.- Workstation rearrangement: Rearranging and configuring workstations to optimize workspace efficiency. Ensuring proper cable management and ergonomic setup for improved user comfort.- Internal application support: Providing support for internal applications, including troubleshooting, user training, and assisting with access-related issues. Collaborating with development teams to address application-specific issues.- Installation and maintenance of printer, scanner, plotter and optical reader: Installing, configuring, and maintaining various peripheral devices such as printers, scanners, plotters, and optical readers. Troubleshooting hardware and software issues to ensure seamless functionality. Show less

• 

  Cgg

  Nov 2018 - Jul 2022

  - Azure: Managing and leveraging Azure services for cloud-based solutions, ensuring optimal performance and security. Collaborating with teams to manage users and devices in the Azure environment.- Active Directory: Administering and maintaining the Active Directory environment, including user accounts, group policies, and security settings. Ensuring seamless authentication and access control.- Workstation set up: Configuring and deploying workstations for new users, ensuring hardware and software components are set up according to organizational standards. Providing a seamless onboarding experience.- User support tickets: Handling user-generated support tickets, addressing technical issues promptly, and providing effective solutions. Ensuring a high level of user satisfaction through efficient problem resolution. - IT equipment purchase: Facilitating the procurement of IT equipment, collaborating with vendors, and ensuring compliance with budgetary constraints. Managing inventory and maintaining accurate records.- Video conference rooms: Configuring and maintaining video conference rooms, ensuring all equipment and software are operational. Providing technical support for virtual meetings and troubleshooting issues.- Technology asset control: Implementing and overseeing technology asset control processes, including tracking, auditing, and maintaining an accurate inventory of hardware and software assets.- Internal application support: Providing support for internal applications, addressing user queries, conducting knowledge sharing sessions, and collaborating with development teams to resolve issues.- Documentation and procedures: Creating and updating documentation and procedures related to IT processes, configurations, and troubleshooting steps. Ensuring that documentation remains current and accessible. Show less - Hardware and Software Configuration/Maintenance: Configuring and maintaining both hardware and software components, including installation, updates, and troubleshooting. Implementing best practices for efficient system operation.- User Operational Support (In Person and Remotely): Offering operational support to users both in person and remotely, addressing a wide range of technical issues, and providing guidance on IT best practices.- Mobile Device Configuration and Maintenance: Configuring and maintaining mobile devices, including smartphones and Windows Surface. Implementing security measures and providing user support for mobile technology.- CGG Image Installation Using SCCM: Deploying CGG images using System Center Configuration Manager (SCCM), ensuring standardized configurations across multiple workstations.- Maintain Systems Up to Date: Regularly updating and patching systems to ensure security, stability, and optimal performance. Implementing software updates and upgrades as necessary. Show less

  • Information Technology Support

    Sept 2020 - Jul 2022

  • Information Technology Intern

    Nov 2018 - Sept 2020
• 

  Atos

  Jul 2022 - Feb 2024

  Cloud infrastructure analyst

  - Alarms and Monitoring: Implementing and configuring a comprehensive system of alarms for continuous monitoring of critical metrics. Regularly reviewing and responding to alerts to ensure the stability and performance of the system.- Cost Analysis: Conducting in-depth cost analyses to optimize resource allocation and identify areas for cost-saving within the infrastructure. Collaborating with relevant stakeholders to align expenditures with budgetary constraints.- Troubleshooting: Identifying, diagnosing, and resolving technical issues efficiently. Utilizing analytical skills and a systematic approach to troubleshoot problems and minimize downtime.- Monitoring through Dashboards in Azure: Leveraging Azure dashboards to visually monitor and analyze system performance, resource utilization, and other critical metrics. Utilizing dashboard insights to proactively address potential issues.- Creation of Alert Emails for Monitoring and Preventing Problems: Developing and configuring alert email systems to provide timely notifications of potential issues. Proactively addressing emerging problems and preventing disruptions through effective alert mechanisms.- Storage: Engaging in the consumption of RESTful APIs for efficient storage management. Configuring and optimizing Cosmos DB, including setting Request Units (RU) for optimal performance. Facilitating access to and viewing of containers within the storage system.- Access and Viewing Containers: Facilitating access to storage containers and ensuring a user-friendly interface for viewing and managing container contents. Streamlining the process of interacting with stored data.- Execution of API SQL Queries: Proficiently executing SQL queries through APIs in Azure. Leveraging API capabilities to interact with SQL databases efficiently and retrieve necessary information.- Customer support (SLA): Ticket generation, reclassification and update.- Azure Data Factory: Pipelines, Dataflows, Triggers, Logs. Show less

• 

  Mobilab solutions

  Jun 2024 - now

  Cloud engineer