Experience

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  Hc organic cleaner products

  Jun 2005 - Aug 2005

  Production assistant

  - Worked in a team environment to assemble cleaning products for purchase.- Examined and maintained inventory of company products for quality inspection.

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  California state controller's office

  Jul 2011 - Aug 2012

  Student assistant

  - In a three-person team, created the 2010-11 Accounts Receivable Report after analyzing and researching the qualitative questionnaire prepared for state agencies. - Assisted with the publication of the 2010-11 Comprehensive Annual Financial Report and Budgetary/Legal Annual Report for yearly comparison. - Contacted over 200 state agencies to resolve their accounting and reporting issues.-

• 

  Cliff cottam insurance services

  Jun 2012 - Mar 2013

  - Created marketing templates for e-mails, letters, and weekly newsletters sent to clients and prospects. - Responsible for updating CMS system by contacting over 400 clients to review information- Revitalized web site content and design, increased user visits by 122.51%.- Under supervision, updated social media outlets such as Facebook, Twitter, and LinkedIn to engage clients and improve online presence. - Researched market competition to assess needed revisions and improvements to the company web site. - Utilized Google Analytics and Google Trends to analyze company's online performance and revise SEO strategy.- Under supervision, updated social media outlets such as Facebook, Twitter, and LinkedIn to engage clients and improve online presence.

  • Customer Service & Digital Media Specialist

    Sept 2012 - Mar 2013

  • Digital Media Intern

    Jun 2012 - Aug 2012
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  1776 productions

  Jul 2012 - Jun 2013

  Marketing intern

  - Managed database for eight GoLocalApps mobile applications to ensure accuracy of content.- Maintained e-mail marketing campaign by sending press releases to prospective clients.- Researched and assembled informative presentations for CMO to attract prospective clients.- Developed app proposal templates to educate potential clients about our company’s qualifications.

• 

  Daniel, russell & charles co.

  Mar 2013 - Jun 2013

  Business associate

  - Worked closely with supervisor on developing the marketing strategy for the launch of GEMM. - Conducted market and demographic research to assist clients in making strategic decisions.- Co-wrote and added improvements to business plans for several clients to improve their viability.

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  Sacramento press

  Apr 2013 - Nov 2013

  - Coordinated the production of banner advertisements with a team of graphic designers.- Represented the organization at various local events to increase awareness and promote our brand.- Maintained relationships with clients to ensure effective implementation of desired services.- Developed marketing analytics reports to demonstrate return on investment of services to clients. - Initiated a revitalization of our advertising media kit with management to make our service offerings more competitive. - Compiled weekly leads for the sales team to acquire prospective clients. Show less

  • Director of Client Services & Strategic Partnerships

    Jun 2013 - Nov 2013

  • Sales/Marketing/Advertising Intern

    Apr 2013 - Jun 2013
• 

  Runyon saltzman & einhorn

  Oct 2013 - Dec 2013

  Social marketing intern

  - Supported social marketing team with research efforts for cause-marketing campaigns.- Reviewed and transcribed video interviews for CalMHSA’s mental health stigma reduction efforts.- Recorded conference reports and agendas during client and team meetings.- Performed various project management duties to alleviate the workload of account managers.

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  Bumbums & baubles

  Jan 2014 - Jul 2014

  Marketing assistant

  - Redesigned e-commerce Wordpress web site to create streamlined user experience.- Developed social media campaigns to educate consumers: What’s Your Bauble, Perfect Pairings- Contacted several hundred retail stores across the nation to increase vendor visits at trade shows.-

• 

  Apapa - asian pacific islander american public affairs association

  Jan 2014 - Jan 2015

  Office assistant

  - Designed marketing materials (program books, flyers, and ads) to promote events. - Oversaw APAPA’s internship program to develop leadership skills of 12 students. - Wrote blog posts and articles that were featured in the APA News & Review. - Served as the Webmaster by updating the content on APAPA’s national website. - Created e-newsletters and oversaw social media accounts (Facebook, Twitter, and LinkedIn) to spread advocacy efforts. - Processed billing information and incoming payments to maintain the member/donor database. Show less

• 

  Intel corporation

  Jan 2015 - Apr 2021

  - Led revenue-driving initiatives by aligning global business unit operations, improving profitability and operational efficiency.- Built and maintained strong customer and internal relationships, optimizing supply chain processes for seamless execution.- Leveraged SAP expertise to provide customer support in order management, fulfillment, and daily purchasing operations.- Conducted training sessions on Intel’s business intelligence tools, improving data-driven decision-making and reporting proficiency across teams. Show less

  • Market Analyst

    Apr 2020 - Apr 2021

  • Customer Sales Analyst

    Jul 2018 - Apr 2020

  • Customer Business Analyst

    Jan 2015 - Jul 2018
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  Solidigm

  Mar 2021 - now

  - Developed Power BI dashboards for Quarterly Business Reviews (QBRs) and NPI Planning, improving visibility into supply chain trends, shipment performance, and production schedules.- Managed an enhancement request tracker, collaborating with engineering, operations, and IT teams to implement feature improvements that reduce workflow friction.- Analyzed forecast and ordering trends to propose packaging solutions, reducing packaging costs, warehouse storage, and environmental impact, while supporting account teams in customer adoption efforts.- Serve as the business lead for Global Operations on Data & Analytics reports, facilitating requests, issue resolution, and enhancements for Snowflake-based reporting.- Partnered with finance to develop revenue tracking models, refining monthly actuals using logistics data, utilization trends, and demand forecasts to improve forecasting accuracy.- Led process improvement initiatives, including the End-of-Life (EOL) transition framework, aligning global teams to streamline product lifecycle management.- Led the development of a finance report within the Data Lake, saving the finance team multiple days’ worth of data processing work and improving divisional analytics.- Facilitate weekly cross-regional meetings with Customer Operations teams across Asia, US, and Europe, gathering insights to drive continuous improvements. Show less - Led a global customer-facing team through an ERP transition and supply chain challenges, ensuring zero turnover and uninterrupted service delivery despite resource constraints.- Developed Power BI dashboards to standardize reporting, improving data accessibility and reducing management update meeting time by 90%.- Optimized shipment expedite workflows, automating processes with logistics partners and eliminating 100% of manual email tracking.- Managed monthly supply allocations, achieving 98% forecasting accuracy by integrating data analytics, demand planning, and stakeholder insights.- Collaborated with data scientists and engineers to build an advanced reporting tool using Snowflake, defining key metrics and improving operational insights.- Designed an escalation tracker, improving response time to supply constraints and reducing email-based escalations by 90%.- Cultivated relationships with key customers, achieving a 93% increase in customer satisfaction through operational improvements and proactive issue resolution. Show less

  • Productivity Analyst

    Feb 2024 - now

  • Customer Operations Manager

    Mar 2021 - Mar 2024