Experience

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  United corporation bureau

  Jun 2016 - Nov 2017

  Agente de llamadas

  • Monitored medical patient records with meticulous attention to detail through data analysis, ensuring accuracy and compliance with regulatory standards.• Conducted necessary phone calls to obtain required information, demonstrating effective communication and information-gathering skills.• Created reports to analyze patient’s data and make recommendations to leadership team. • Entered patient data into various hospital systems with a high degree of accuracy, contributing to efficient record-keeping and information management. Mostrar menos

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  Billnet solutions corporation

  May 2019 - Sept 2020

  Administrar procesos de facturación para 5 diferentes hospitales de Estados Unidos junto a la gestión de un pequeño equipo. Darle seguimiento a procesos de facturación para hospitales de Estados Unidos.

  • Account Manager Junior

    Sept 2019 - Sept 2020

  • Follow up Agent

    May 2019 - Sept 2019
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  Vmware

  Sept 2020 - Jan 2024

  • Conducted customer analysis by researching organization structures to identify corresponding Entitlement Accounts through internal and external tools (E.g., SAP, QuickBase, Salesforce, and Hoovers). • Analyzed software license agreements' terms and conditions in conjunction with the review process to ensure customer compliance with licensing requirements.• Responsible for delivering high-quality, timely, and efficient reviews of the ELA (Enterprise License Agreement) software deployment report analyses, ensuring accuracy and compliance with organizational standards.• Maintained expertise in understanding VMware’s product licensing terms and conditions and comprehensive knowledge of VMware’s products. • Collaborated with internal teams to facilitate accurate updates to customers' records within VMware systems, ensuring seamless and efficient data management.• Provided valuable insights and suggestions for the Enterprise's standard operating procedures to streamline processes and increase efficiency.• Worked within and across teams to ensure alignment in data sources, methods, models, analytical tools and processes, and business priorities to deliver key insights and results.• Supportted the Software Release process by validating that new features have been accurately developed.• Processed background checks and verifications. Mostrar menos • Provided financial analysis and reporting to leadership team to adjust internal and external strategies. • Conducted comprehensive trainings for new hires, ensuring effective onboarding and knowledge transfer.• Designed & defined analytical standards, data definitions, dashboards in Power BI & processes to provide timely insights.• Delivered dashboards that enabled data driven decision making & conducted more in-depth analysis.• Leveraged understanding of data and the business to examine projects through a stakeholder-oriented focus. • Distributed the workload among team members to reach weekly goal by using data visualization. • Established innovative analytical reports, developing new ways of thinking about the data and presenting findings in a clear and concise manner.• Translated data requests into actionable data plans and work across the data platform and engineering teams to implement.• Determined appropriate analytical and inferential techniques to address business questions, executed analyses and interprets results with actionable recommendations.• Collaborated with internal teams and stakeholder team to propose and implement innovative automation processes, effectively streamlining operations and enhancing efficiency by improving macros and systems.• Engaged in the creation of BOTs to automate processes and improve operational efficiency.• Demonstrated expertise and proficiency as a Subject Matter Expert (SME) in the notification process, providing valuable insights and guidance to team members and stakeholders.• Played a key role in the creation of the general Standard Operating Procedure for the SMBC program, providing valuable insights and contributions.• Suggested and advocated for the development of a dashboard to effectively monitor daily production volume, providing valuable insights, and enhancing operational oversight.• Took part in process and tool implementation documentation development. Mostrar menos

  • Analista de Datos - Enterprise

    May 2023 - Jan 2024

  • Analista de Datos - SMBC

    Sept 2020 - May 2023
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  Arch latam

  Oct 2024 - now

  Organizational management jr analyst