Experience

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  Craig's royal hotel

  Jan 2001 - Dec 2007

  Bar manager / function manager / gaming room attendant / kitchen hand

  During high school and university, I worked various hospitality roles to gain valuable experience and financial independence. I juggled significant working hours (often 40+) while studying. I was quickly promoted and earned a strong reputation as a dependable team member and ultimately promoted to leadership positions. I'm proud of the achievements and life skills I developed during this period.

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  Ballarat city council

  Jan 2007 - Feb 2009

  Hr officer

  Key Achievement:• Successfully ensured compliance with the Working With Children Act (2005) avoiding $00,000’s in penalties by leading a project to guarantee all required employees held a current WWC Check prior to the deadlines specified in the Act. Responsibilities:• Provide interpretation, advice and support to managers and employees surrounding legislation, Enterprise Agreements, policies and procedures.• Coordinate the recruitment and selection process.• Conduct interviews utilising situational and behavioural based interview techniques to ensure an optimum fit between the successful applicant and the position.• Coordinate volunteer work, work experience and industrial placements across the organisation, and liaise with students, Teachers and Coordinators to arrange placements.• Supervision and delegation of work to the People and Culture Trainee.• Facilitate and deliver induction sessions. • Conduct exit interviews, analyse results and make recommendations. • Contribution to strategic direction of the People and Culture division and the organisation. Show less

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  Chisholm institute

  Feb 2009 - Oct 2010

  Hr officer/acting hr business partner

  Responsibilities:• Build collaborative relationships and use knowledge of the business to identify and implement innovative strategies to address people and cultural challenges.• Partner with line management to manage performance issues within the organisation.• Use HR metrics to proactively identify issues, trends and opportunities for improvement.• Ensuring alignment of people practices with core HR strategies, systems and policies.• Coaching and supporting managers and employees in their understanding and application of HR/people management issues.• Partnering with managers in planning and preparation for organisation change in their area, and providing tactical advice to managers on the handling of people and change management issues.• Offering a high level of advice and information to managers in support of the implementation of best practice HR strategies including recruitment and selection and performance management strategies.• Providing regular reports, value-adding analysis and advice to managers on relevant HR metrics. Show less

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  Cleanaway waste management

  Oct 2010 - Jan 2020

  My core responsibility was to manage all operations within the Melbourne Commercial & Industrial business whilst delivering an exceptional level of service to customers and ultimately achieving operational targets. I took the step from Human Resources into Operations to strengthen my leadership skills and commercial acumen. I achieved this goal, while delivering sustained and tangible commercial improvements. Key Achievements:• Exceeded ambitious budget in first year (FY17-18). First time in six years the business achieved budget.• Consistently improved customer service levels (SIFOT >98% H1 FY18-19).• Achieved year on year improvement in employee engagement. • Drove commercial improvements across broader business through the internalisation of all waste disposal and processing, thereby enabling Post Collections business to exceed budget targets. • Increased diversion from landfill delivering on mission to Make a Sustainable Future Possible. • Increased owner driver ratio by 20%, driving cultural change and commercial improvements. • Improved safety performance – TRIFR reduction of 2 points to <10 in first 12 months. • Successfully integrated largest Australian waste contract (Coles).• Integrated additional fleet, people and customers as part of $671M acquisition of Toxfree and Daniel’s Health. Supported broader business with people activities given my merger and acquisition experience. Responsibilities:• Full operational and P&L accountability (>$38M revenue & >$6.5M EBIT FY17-18).• Managed growing fleet of 43 heavy vehicles and small fleet of light vehicles.• Led a rapidly growing team of 45 permanent employees and 15 owner drivers.• Drove continuous improvement to support greater productivity and sustainable top line growth.• Maximised profitability through ongoing cost control and capital discipline. • Reported all cost centre activities in line with required reporting schedules. • Performance reviews, talent management and succession planning. Show less Reporting directly to the Head of Post Collections and EGMHR, I acted as the People Lead for Cleanaway’s acquisition of SKM Recycling representing a $66M investment. I completed this role concurrently to my secondment as Project Manager (Recycling) and Branch Manager role.Key Achievements:• Due diligence informing $66M acquisition.• Optimised organisational structure with receivers, Korda Mentha in readiness for post-sale operations. • Advised leadership team, including CEO, through implementation phase while SKM was in receivership.• Led HR team to identify, employ and onboard 137 individuals across three states and six locations. • Drove people outcomes to optimise business performance as Cleanaway returns its newly acquired assets and new team members back to a sustainable footing.• Successfully integrated business handing over project to BAU state, including development of HR Lead to partner with business in BAU state. Show less Cleanaway is Australia’s leading recycling, waste management and industrial services company, an ASX100 listed company and employs over 6,000 people. I led the project team and managed an initiative to move from a comingled (Harvest) recycling model to a separation at source model. Escalated business case for change, engaged service providers (collections), developed pricing, managed engagement of >4,000 customers, restructured recycling business (eliminating sorting requirement) and implemented conversion of service model. Key Achievements:• Delivered budgeted cost reduction of $1.5M pa.• Exceeded project deliverables ahead of schedule. • Improved diversion from landfill through reduced contamination. • Concurrent to the project I successfully led the negotiation of an EA, delivering significant commercial improvements and averting industrial action amongst a highly unionised workforce. Show less Reporting directly to the Executive Team, I was People Lead for a project to build Cleanaway’s first ‘Super Site’ and integrate numerous businesses previously operating from other facilities. The site hosts a growing >260 employees, >150 heavy vehicles, numerous on-site contractors, a fabrication facility and a 22-bay heavy vehicle workshop. Managing the change process, I led numerous EA variations and negotiations, consulted workgroups and unions, and delivered structural improvements and commercial synergies. I also acted as an Operational Lead, redesigning workspaces to provide efficient utilisation of the $5.27M capital investment. Show less Enhanced organisational performance, through support of key operational and strategic initiatives, coaching of operational leaders, integration and application of HR practices, and resolving organisational issues.Key Achievements:• Successfully developed successor for own role (direct report). • Led all HR activities in relation to several major divestments and acquisitions, including one acquisition that represented a $165M investment and the divestment representing $70M. • Initiated and led a project to successfully integrate background checking and psychometric assessment into the recruitment and selection process, contributing to an improvement in recruitment outcomes, and safety performance. • Trained all managers within Victoria and Tasmania resulting in improved capability of managers, incident rates, performance outcomes and compliance. Training included Acceptable Workplace Behaviour, Recruitment Screening, and Performance and Development.• Negotiated responsible enterprise agreement outcomes with employees and trade unions. Lead negotiator for over 20 enterprise agreements all resulting in improved commercial outcomes without any disruptive industrial action. • Successfully resolved unfair dismissal and general protection claims before the Fair Work Commission.• Developed tender responses, including human resources plans, for multi-million dollar contracts.Responsibilities:• 1 direct report – HR Business Partner.• Promoted Performance Management and Talent Management processes by increasing awareness, educating and coaching key stakeholders.• Provided front-line support and advice to the business on employment relations matters (performance management, and interpretation of Awards, agreements and legislation).• Conducted mergers and acquisitions due diligence. Acted as HR lead to integrate acquired businesses.• Represented business before Fair Work Commission and other tribunals, where disputes were raised. Show less

  • Branch Manager

    Aug 2016 - Jan 2020

  • Integration Lead (SKM Recycling Acquisition) (concurrent secondment)

    Sept 2019 - Dec 2019

  • Project Manager (Recycling) (secondment)

    Jul 2019 - Dec 2019

  • Human Resources Integration Lead (secondment)

    Feb 2019 - Jul 2019

  • Senior Human Resources Business Partner (Vic & Tas)

    Oct 2015 - Feb 2017

  • Regional Human Resources Business Partner (Vic & Tas)

    Oct 2010 - Jan 2016
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  Sodexo

  Dec 2019 - Feb 2022

  Lead national HR Advisory team to deliver best practice advisory, employer advocacy and people management solutions to enable optimised people and commercial outcomes. Lead national People Centre team to deliver best practice advisory, employer advocacy and administrative solutions to enable optimised people and commercial outcomes.

  • National Workplace Relations Manager

    Sept 2021 - Feb 2022

  • Head of People Centre

    Dec 2019 - Sept 2021
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  The royal australian college of general practitioners (racgp)

  Jul 2022 - now

  The Royal Australian College of General Practitioners sets the standards for general practice, educates the GPs of today and tomorrow, connects the general practice community, and advocates for better health and wellbeing for all Australians.Key achievements:• 2IC to Chief People Officer. • Restructured and developed People Support function to enable delivery on operating plan.• Drive people strategies to enable the transition of training from 9 registered training organisation back to RACGP, representing an increase in employee number from ~550 to ~1,500.• Lead role in negotiation of new Enterprise Agreement, delivering improved productivity.• Optimised processes and implemented new software solutions (Frontier ONB21 and DocuSign) to deliver improved service delivery at reduced cost.• Presented to the Executive Team and Board on important matters and to seek approvals. Show less

  • Head of People Services

    Feb 2022 - now

  • Chief People Officer (Acting)

    Jan 2024 - Nov 2024

  • Chief People Officer (Acting)

    Sept 2023 - Oct 2023

  • Chief People Officer (Acting)

    Jun 2023 - Jul 2023

  • Chief People Officer (Acting)

    Jul 2022 - Aug 2022