Experience

• 

  Truenorth companies, l.c.

  Aug 2011 - now

  - Develops and maintains training platform for Account Specialists- Train all new Account Specialists in the Risk Management division to ensure appropriate knowledge transfer- Utilizes current training resources, processes, workflows, and input from colleagues to develop curriculum and needed training materials- Determines appropriate methodologies for delivery of training (including but not limited to Self-Paced, LMS, Zoom, Side-by-side, classroom)- Facilitates additional and re-training as needed Show less The Senior Service Manager:- Refer gaps in coverage such as low limits and other account deficiencies to the Account Manager so the policy can be property written.- Completes all applicable paperwork, documentation, presentations and proposals with a high degree of accuracy and in accordance to written procedures. Exhibits awareness of, and demonstrates the importance of accuracy and quality in all aspects of the job.- Seeks and complete opportunities for continuing education related to your job. Uses continuing education opportunities to strengthen skills and assume new responsibilities to serve clients, prospects and producers.- Updates and maintains divisional procedures to ensure co-workers can fill in as needed- Effectively maintains organization of producer and/or client requests, documentation and work schedules. Employee uses organizational skills to maintain high levels of performance during difficult and demanding situations.- Organize time in advance so projects are completed on time and with appropriate content and organization- Demonstrates ability to manage workload, spend the appropriate time on projects while still meeting the deadlines.Service Manager Trainer:• Provides all training and onboarding for new service managers • Wrote the onboarding/training plan for service managers• Develops new procedures for Service Managers and documents them accordingly• Updates and maintains current divisional procedures for Service Managers to ensure co-workers can fill in as needed• Leads monthly Service Manager meeting to ensure communication is received and understood Show less

  • Learning & Development Specialist II

    Sept 2022 - now

  • Senior Service Manager/Trainer; Risk Management

    Aug 2011 - Sept 2022
• 

  Heart to heart bridal & formal

  Feb 2013 - Mar 2016

  Bridal consultant

  • Answered phone calls: questions from clients, booked appointments• Worked directly with clients: listened to their needs/wants & offered suggestions to help them find the perfect wedding dress or bridesmaid attire• Wrote up invoices and collected payments

• 

  Summerset winery

  Aug 2019 - Nov 2019

  Assistant wedding coordinator

  - Assists with the daily management of events including daily set up for weddings, bridal parties, private events, etc- Assists with coordinating additional events as needed- Assists with managing the guest experience- Cleaning and maintenance of event areas- Other jobs as needed including projects that might include Microsoft word, power point, excel, etc