Experience

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  Mellon technologies outsourced to cosmote for t-mobile netherlands project

  Jan 2018 - now

  Application support engineer in bi domain

  Working in BI – RBP – ERP Domains for T-Mobile Netherlands Project.- Providing technical and functional support to external clients and to teams within the organization.- Incident and Problem management following ITIL best practices. - Providing 24/7 support as stand-by engineer based on scheduled rotation. - Applying improvements in already existing processes.- Implementing alarm mechanisms and automated reports via Scheduling Automation Tools. - Developing using mostly Shell Scripting and Oracle SQL. - Creating new and improving already existing documentation for supported applications. Show less