Experience

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  Tharo systems

  Jun 1998 - Oct 2001

  Product manager

  Product manager for bar code labeling software product called Easylabel. Worked closely with resellers and users to determine requirements for future software releases, training, support and overall relationship. Also worked with marketing and advertising on product brochures, videos, packaging and trade show displays.

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  Fiserv

  Jan 2002 - Jul 2007

  Project manager/coordinator

  Managed the IT related aspects of all projects for multiple large clients. Owned the technology side of the relationship with the clients and provided IT support to the relationship manager on the business side. Worked with clients and relationship managers to gather project requirements, develop business and technical specifications and communicate them to the development teams. Projects were mostly specific to user/web interfaces and IVR/phone payment systems. Worked closely with banking, mortgage, public utilities (PUC) and credit/debit card/financial (PCI) institutions to be sure that all industry specific laws and guidelines were followed. Show less

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  Skywire software

  Aug 2007 - Mar 2008

  Account specialist

  Managed client relationships, ensuring that projects requested were delivered as specified and on time. Worked with clients to gather project requirements, develop specifications and communicate them to the development teams. Maintained all interaction and communication with multiple large clients.

• 

  Travelocity

  Mar 2008 - Dec 2010

  Sr. it project manager

  • Led all members of the technical team including technical analysts, data architects, developers (CRM and ETL) and QA analysts throughout the Software Development Life Cycle (SDLC)• Introduced and implemented processes and procedures for use of the Agile Methodology within the CRM/Data Warehouse team • Held training and information classes across the organization to teach and demonstrate best practices for Agile project management• Led implementation, training, administration and support for Version One (Agile project management tool) and SharePoint applications for the Travelocity Data Warehouse and Merchandising teams• As a leading member of the PMO, acted as Primavera and Business Objects administrator for managing and reporting on projects and resources for the Travelocity Data Warehouse and Merchandising teams• Project Manager on new and existing customer implementations, maintenance and enhancement projects utilizing the Agile Methodology (typically 2-3 large projects and 10-15 small projects at any given time)• Successfully managed and delivered such large projects as Email Marketing Template Redesign, StrongMail/TRM Integration, Global Trips, Redesign the Air Path, Hotel Dynamic Ranking and various Business As Usual (BAU) projects• Utilized SharePoint and Version One tools to manage projects including artifacts, stories, tasks, releases, timelines and milestones across globally-distributed teams• Interacted directly with internal and external customers/business owners and product managers throughout the Project Life Cycle (PLC)• Coordinated and worked with cross-functional teams including UI, e-commerce, finance, business intelligence, release management and customer support• Held stand-ups, iteration planning sessions, demos and retrospectives• Communicated project status to all levels of management, including executive level Show less

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  Sabre holdings

  Jan 2011 - Feb 2014

  Supervisor, it project management - airline activations

  • Managed a globally-distributed team of direct reports that consisted of business analysts, developers, QA analysts, infrastructure engineers and architects to deliver new customer profile solutions to airlines• Utilized the Agile/Scrum methodology to manage the Software Development Life Cycle (SDLC) including scope, planning, creating user stories, scheduling, budgeting, assessing risk, negotiating trade-offs, design and development artifacts, coordination of testing and delivery of medium to large-scale technical software projects• Managed a large PCI Compliance infrastructure program to migrate sensitive customer data into the secure “vault” environment• Managed the Airline Activations program which included all airline activations onto the Customer Profiles platform. Successfully completed the implementation of over 15 airlines onto the Sabre GDS-system• Provided direct communication and reporting of project/program status to executive leadership• SharePoint administrator for all sites and content under the Customer Profile Solutions organization• Tools used: Microsoft Project, Version One, JIRA, SharePoint Show less

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  Southwest airlines

  Feb 2014 - Jul 2014

  Sr. analyst/project manager (contractor), architecture products team | technology

  • Managed a team of developers, business analysts, quality analysts and architects within a Paired-Programming (PP) / Test Driven Development (TDD) Scrum pod with Continuous Integration (CI)• Practiced the Agile/Scrum methodology and SAFe framework to drive the implementation of an ALM toolset including Crowd, JIRA Agile, Confluence, Jenkins, Nexus and Stash with Amazon Web Services (AWS)• Collaborated with leadership, infrastructure, security and architecture teams to deliver standards for the Agile/SAFe framework• Responsible for all onboarding and off-boarding employee activities• Facilitated and led all project-related meetings with the leadership/executive team to provide project roadmaps, status and best practices• Tools used: Microsoft Project/Project Central, JIRA Agile (Greenhopper), SharePoint, Confluence• Managed project budget, schedule, resources, status reporting Show less

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  American airlines

  Sept 2014 - Jul 2020

  Res Agent Technology • Practicing Agile / DevOps to manage teams for large-scale integration projects • Coaching teams to embrace Agile / DevOps to become more effective, efficient and collaborative• Facilitating standard Agile ceremonies• Providing transparency to leadership and business partners• Project management toolset: Rally (CA Agile Central), SharePoint, JIRA, Planview, Cherwell

  • Sr. IT Project Manager

    Aug 2019 - Jul 2020

  • Senior IT Project Manager / Agile Project Lead | Enterprise Data Services

    Sept 2014 - Jul 2020
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  Charles schwab

  Jul 2020 - now

  Sr. manager - it program management