Experience

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  Hcltech

  Jan 2004 - Aug 2005

  Service matter expert

  ● Successful implementation and delivery of mixed delivery model managing on-site, near-site and off site teams and multilingual environment.● Improve operational systems, processes, and policies in support of organizations mission specifically, IT Service Delivery● Established better management reporting, information flow and management, business process, and organizational planning.● Manage and increase effectiveness of Support Services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions● Play significant role in long-term planning, including initiative geared toward operational excellence Show less

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  Xansa

  Aug 2005 - Feb 2007

  Infrastructure support analyst

  ● Established and delivered multiple fixed price projects for End User Services, Data Center Services, ITSM, Cloud, and Workforce Digital Services. Also, set up Digital Workplace transformation plan to mitigate modern-day challenges and limitations● Own portfolio for multi-geo delivery with follow-the-sun model● Built excellent relationships with CIOs and had regular interactions with VPs and CIOs● Experience doing data analysis, modeling, and/or financial analysis to support or drive business decisions● Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts Show less

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  Hcltech

  Mar 2007 - now

  Service delivery head digital workplace services

  Manage Service Delivery and lead the functions necessary to ensure stability and support of the technologies and applications powering a fortune 100 organization’s business services. The functions are grouped into 2 strategic pairings: IT Service Operations & Support.This highly visible role interacts with all aspects of the organization and is responsible for ensuring stability and continuous improvement in the performance.● Transition and continually evolve Service Delivery to a high-performance, cost-effective model● Create, communicate, and execute the Service Delivery roadmap initiatives● Collaborate with Business Partners, IT Teams, and other service providers to understand, establish and maintain necessary metrics and controls for operational excellence● Cultivate partnership with business partners and establish regular communication and feedback processes● Manage and monitor activity and cost to ensure our value proposition is met● Influences C-level and senior executives on a wide range of business decisions, business issues, including risk management and implementation tactics● Develops financially sound, executable, data-driven business strategies that increase stakeholder value● Supports the business unit leadership team decision making with rigorous financial analysis and modelling● Create the strategic direction of the Service Delivery team instilling a culture of continuous service improvement Show less