Experience

• 

  Souq.com

  Aug 2018 - Sept 2018

  Customer service representative

  Handled Customer Calls with a positive response rate of 89%.

• 

  Digital works company

  Jun 2019 - Oct 2019

  Technical support specialist

  Assigned for the Suddenlink account to provide technical support for their clients

• 

  Orcas

  Jan 2020 - May 2022

  Teaching partner

  Teaching English, Math & science to primary, preparatory & secondary students.

• 

  Main telecom

  Jul 2020 - Jul 2022

  · Assigned to several projects with WE, Huawei, MOD, etc...· Installed and maintained both local (Linux & Windows server) and cloud (AWS & GCP) hosted systems.· Coordinated training sessions for new client’s education. · Tracked the impact of the systems on the business flow and did change requests when needed.· Integrated 3CX with tableau to generate more reports and insights.· Developed a demo flutter application. · Received full training on company used systems; (3CX, Issabel, Alcatel 4400, Alcatel OXO).· Achieved full understanding of networking.· Utilized GCP APIs in multiple tasks (ex: speech to text).· Joined live-projects kick-off & scrum meetings. · Adapted to an agile environment.

  • Technical Software Engineer

    Sept 2020 - Jul 2022

  • Software Engineer Intern

    Jul 2020 - Aug 2020
• 

  Vois

  Jan 2024 - now

  Data & tools operations analyst

  ·Responsible for data engineering delivery and operations in Group Data & Analytics.·Drove platform engineering team to fulfill project requirements.·Integrated data sources on GCP and maintained pipelines to prepare the data for analytics.·Defined data architecture for new projects in both the data ingesting and visualization aspects.·Translated business requirements from stakeholders to functional requirements.