Experience

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  Velcro usa, inc

  Jul 1990 - May 1995

  Customer support representative

  • Served as initial contact for customer inquiries• Interfaced with the sales department and customers on a daily basis• Entered orders, tracked order status, and expedited "rush" orders to facilitate customer needs• Prepared sales quotations• Processed and filled sample orders

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  Medical metrx solutions

  Oct 2003 - Jun 2005

  Sales and marketing coordinator

  • Set up and maintained customer account database for order processing, shipping, patient evaluation and customer notification• Initiated verbal and written communication with physicians, hospitals and other customer contacts to ensure accuracy of patient data and account information• Trained client personnel in the use of Metrx' products• Interviewed prospective employees• Delivered training and orientation to new sales team members• Utilized Request Tracker (RT) system to record and follow status of customer inquiries• Supported field sales representatives and expedited orders on their behalf• Served as initial corporate contact for customers, potential clients, visitors and Metrx personnel• Provided final QA sign-off on product• Assisted the CEO, marketing, production, quality assurance, and accounting Show less

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  Pinnacle services

  Aug 2005 - May 2006

  Administrative assistant

  Supported a team of 14 engineers at the HOVENSA oil refinery • Developed procedures to maintain project database and track project progress• Controlled and maintained key departmental documents• Supervised and led document control team - crucial to project development and approval• Interviewed prospective employees• Automated group timesheet reporting• Developed and delivered training presentations for the company• Coordinated and organized off-site team building activities• Presentations to staff and management Show less

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  Apple one employment services

  Nov 2006 - Jun 2007

  Sales administrator

  Onsite at Oncology Therapeutics Network • Managed pricing program documents for sales/ops department• Responsible for customer enrollment in group purchasing organizations• Served as liaison between internal departments and purchasing groups• Developed and delivered presentations to management

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  Benefitmall

  Jun 2007 - Mar 2014

  Marketing analyst

  Primary content marketing professional for the companyAuthored a variety of marketing assets including client-facing email and newsletter campaigns, blog posts, payroll education series, small business and payroll white papers, press releases, and internal documents. • consistently exceeded content creation goals by 10% or more year over year• received "outstanding" level performance appraisal each year• increased content on website by 48%• planned, created, and implemented acquisition and retention marketing campaigns• created and edited HTML emails, newsletters, and website landing pages • coordinated website development efforts with digital agency to complete projects• generated timely, relevant website content for SEO and user engagement • crafted and constructed landing pages as part of acquisition marketing campaigns • performed competitive research and analysis and created copy for annual report• proofread and approved marketing contentLead generation marketing responsibilities included budgeting, researching and negotiating contracts with lead aggregators • developed and implemented campaigns to increase referral leads from clients, channel partners, and employees• prepared and presented lead activity reports for channel partners and internal personnel • created custom-designed lead flow processes and reporting to meet channel partner specificationsDeveloped payroll trade show marketing plan creating trade show documentation for all parties involved• planned and ordered all show and booth materials, and managed inventory and logistics• directed design, purchase and delivery of new show displays• cultivated ongoing relationships with contacts generated from each show through the implementation of nurture email campaigns Show less

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  Mediabrains inc.

  Oct 2014 - Jan 2016

  Marketing manager

  Directed all aspects of marketing with an emphasis on email campaigns.• Authored, designed and implemented multiple email marketing campaigns created to generate interest and demand for MediaBrains’ digital advertising products• 35% increase in email campaigns resulted in 22% spike in sales revenue YOY 2015/2014• Coded and edited HTML emails • Managed press releases• Designed and facilitated cross-promotions with partners• Managed new product marketing• Collaborated with graphic designers and partners for print ad creation • Provided service and support to internal and external customers• Created copy and display ads for clients and fulfilled insertion orders Show less

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  Bagnall llc

  Dec 2015 - now

  Marketing manager

  • Direct and develop marketing for Woodcademy & Consulting Woodworker• Market independent Amazon Prime program. Reached 65,553 minutes streamed and 4,706 unique streams in first 8 months. • Create new website layout, design and copy for Woodcademy.com and ConsultingWoodworker.com• Write and implement press release and public relations campaigns for company and clients• Proofread and edit client documents for final publication• Provide creative consultation and marketing advice Show less

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  Presstige printing

  Oct 2018 - now

  Senior account manager

  • Manage client with more than 300 individual purchasing locations• Develop and maintain e-commerce storefronts for clients’ print needs with an emphasis on ease of use and positive user experience• Design product and interactive templates to streamline ordering process for purchasers• Communicate with client’s creative and purchasing teams to develop custom print products• Liaise between client and production staff• Provide all aspects of customer support including order management, job expediting, product shipment and post-sale customer satisfaction Show less