Experience

• 

  University of north texas

  Mar 2019 - Dec 2021

  - Supported 250 students as they transitioned into higher education by facilitating small group discussions and providing hands-on assistance at freshman and transfer sessions. - Collaborated with 50 student organizations and campus offices to ensure students received necessary resources to ease their transition into the University of North Texas (UNT). - Represented UNT by completing campus tours, teaching university traditions, and acting as the primary point of contact for new students. Show less

  • Resident Assistant

    Aug 2019 - Dec 2021

  • Orientation Leader

    Mar 2019 - Aug 2019
• 

  Storm3

  Dec 2021 - Aug 2022

  Executive recruitment consultant

  - Used Bullhorn Staffing and LinkedIn Recruiter to email and cold-call 75 prospective clients daily to pitch partnership agreements. - Managed the 360 degree, full-cycle recruiting model to hire qualified talent for leading HealthTech startup companies across the United States. - Assisted a minimum of 5 candidates per week through various interview processes by providing them with resources during preparation and debrief conversations.

• 

  Lululemon

  Aug 2022 - now

  - Manage a large volume retail location with two additional managers to drive over $7M in revenue to the Dallas-Fort Worth market. - Track the performance of 35 educators and 4 leads by facilitating daily feedback and acknowledgement conversations, weekly documentation meetings, monthly performance check-ins, and quarterly performance evaluations. - Plan and execute recruiting, hiring, and onboarding process for 25+ new hires throughout the year, specifically in Q4 when seasonal employees are onboarded and trained for the holiday season. - Train and coach team members in a variety of processes and standard operating procedures (SOPs) related to guest experience and sales floor expectations, inventory receiving and processing, community engagement, and visual merchandising. - Manage the visual merchandising (VM) team and ensure VM directives are being followed to increase guest shopability - leading to the highest conversion in the Dallas region (36%), increased sales, and increased units pers transaction (UPT).- Use software including PowerBI and Medallia to assess guest experience and prepare an action plan as needed to hit key KPIs centered around guest experience metrics. - Drive team happiness and morale through recognition, appreciation, community building, and team bonding activities. - Support with budget tracking, schedule building, expense reporting, and overall store operations.* 3 month contract experience at an extra large volume, top 30 North America lululemon store that over-performed in 2024 with $19M in sales. Planned and executed 2 guest experience plans that increased key metrics by 40%. Show less - Provided next-level guest experience for guests by emphasizing authentic connection while simultaneously leading and developing 40 team members. - Worked with a management team of five leaders to ensure team happiness was high and guest connection was at the forefront of all decisions. - Supported in the store hiring strategy by conducting phone screenings for educator, specialist, and lead roles, leading to 15 new-hires. - Created training and development plans for 10 educators to learn policy, guest experience expectations, standard operating procedures (SOPs), and product education. - Used PowerBI, Medallia, and Zipline to track KPIs like conversion ratios, guest happiness, in-store and online sales goals, and team member professional development. Show less

  • Assistant Manager, Guest Experience + Visual Merchandising Manager

    May 2024 - now

  • Guest Experience Lead

    Jul 2023 - May 2024

  • Key Leader

    Oct 2022 - Jul 2023

  • Educator

    Aug 2022 - Oct 2022