Serpil Gümüs

Experience

• 

  Data Sistem Hizmetleri A.Ş.

  Jan 2000 - Jan 2000

  Trainee
• 

  BACKUP

  Apr 2001 - Apr 2003

  Customer Representative
• 

  Press Bilgisayar

  Sept 2003 - Apr 2004

  ERP Consultant

  Netsis ERP implementations

• 

  TOL Information Systems

  Nov 2004 - Mar 2006

  Project Engineer

  ERP ConsultantSystem AnalystTest Engineer

• 

  Pronet Security Services

  Apr 2006 - Jun 2017

  Pronet Security is the leading Turkish electronic security systems company, primarily installing and monitoring residential and commercial alarm systems, as well as installing integrated electronic security systems. Established in 1995, it has 170,000 residential and commercial subscribers across Turkey and has a recurring revenue stream from its installed customer base. I am responsible for the all IT related Project, Program & Portfolio Capabilities within the Group Companies (Pronet and Waternet).Key Achievements• Implemented formal project management processes based on industry best practice but tailored to the Pronet Security organizational culture.• Successfully led a multiyear Salesforce.com transformation program with a budget of over $2 million. With this project Pronet won Euro Cloud Awards- Best Cloud Customer 3rd Award -2014 in Turkey • Defined and implemented work priority management and resource management processes.• Mentored and coached Project Analyst team members to become a Project Manager. 2 new project manager was promoted.• Mentor project managers by leading complex work break down sessions that help them identify project deliverables, milestones, task dependencies and the critical path. • Enabled a culture switch to win buy-in from senior stakeholders hostile to a matrix organization Show less I was responsible for the managing Analysis, Software and Test Teams, Managing ERP system, BI solutions, Coordination of Vendors, Database management. 7/24 application support• Implemented ERP system with high volume Invoicing, Automated Virtual POS Integrations with Banks, • Developed Field Sales Applications (mobile and web based)• Developed Technical Operations Applications (mobile and web based)• Developed Internal Workflow System• Developed Call Management System for all After Sales Operations• Business Intelligence Reports (Microsoft Reporting Service) Show less

  • Head of IT Project Management Office

    May 2013 - Jun 2017

  • Software and Development Manager

    Apr 2006 - May 2013
• 

  Deloitte

  Sept 2017 - Jan 2025

  In Deloitte, I act as a leader on significant Transformation programs with diverse & complex technologies and different Project Management Methods. Plus, I work with strategy teams as a technology SME(subject matter expert) to support them in building a practical effect on business-led strategy.

  • Technology & Transformation Director

    Jun 2022 - Jan 2025

  • Senior Manager

    Sept 2017 - Jun 2022
• 

  Barikat Grup

  Jan 2025 - now

  Digital Transformation Director