Experience

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  Brian head resort

  Dec 2016 - Jan 2024

  Office manager

  *Successfully transitioned from office administrator to office manager within Brianhead Ski Resort after the previous manager stepped down.*Managed various administrative tasks including payroll, orientation, scheduling, and employee onboarding*Developed and maintained an efficient employee portal for training videos, enhancing staff development and performance.*Provided exceptional customer service, ensuring a positive experience for guests during ski lessons.*Collaborated closely with ticketing, ski patrol, and instructors to streamline operations and improve guest satisfaction.*Oversaw the organization of the morning line-up area, facilitating smooth check-ins and class assignments.*Adapted to changing needs by managing class changes based on skill level and demand.*Expanded skills by learning to ski and subsequently teaching classes to support the team.*Successfully coordinated both internal and external aspects of the role, contributing to the overall success of the ski resort operations.*Demonstrated dedication and enthusiasm for the role, expressing a desire to continue contributing to the team's success in future seasons. Show less

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  Cedar breaks lodge

  Apr 2017 - Apr 2018

  Resort coordinator

  *Collaborated closely with the general manager as a Resort Coordinator, overseeing day-to-day hotel operations and project management.*Took detailed notes during meetings and effectively communicated information to department heads, ensuring streamlined communication across teams.*Managed the resort budget and facilitated communication with property owners and time-share guests.*Oversaw all resort projects, ensuring alignment with corporate guidelines, insurance requirements, and building codes.*Worked closely with the activity center to plan and implement guest events, enhancing the overall experience.*Managed responsibilities at the front desk, including overseeing the safe, to contribute to a positive atmosphere for guests.*Utilized problem solving skills to troubleshoot complex situations involving multiple parties.*Analyzed customer feedback surveys in order to identify opportunities for improvement.*Handled administrative tasks for team members, helping projects run smoothly.*Monitored budget expenditures on a regular basis in order to stay within allocated resources.*Worked with supervisors and project managers to develop schedules, monitor deadlines, review insurances and coordinate resources.*Provided customer service support via phone calls or emails when needed.*Prepared detailed financial reports by collecting data from multiple sources.*Handled ordering of supplies, maintaining inventory and scheduling equipment repairs.*Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.*Maintained accurate records of projects, tasks, timelines and deadlines using database software.*Planned and coordinated events, meetings, and conferences, as well as with stakeholders to ensure successful outcomes. Show less

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  U.s. bank

  Apr 2018 - Jul 2019

  Universal banker

  *Provided comprehensive assistance to bank guests and customers, addressing inquiries and concerns related to account opening, daily transactions, loan applications, and dispute resolution.*Cultivated and maintained strong customer relationships, emphasizing upselling tailored to meet individual needs and preferences.*Ensured adherence to bank and federal guidelines for account management, prioritizing privacy and compliance throughout the process.*Provided products catered to clients needs and sales that aligned with what's best for the customer*Managed customer accounts and provided customer service, resulting in increased customer satisfactionConducted risk assessments and implemented risk management strategies to ensure compliance with regulations*Implemented security policies and procedures to protect customer data and prevent financial fraud*Assisted customers on the teller line with day to day transactions and recommended banking solutions to fit their personal needs *Opened new accounts, credit cards, loans and lines of credit such as home equity loans Show less

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  State bank of southern utah

  Aug 2019 - May 2021

  Mortgage loan processor

  *Managed the entire mortgage loan process, guiding clients from initial application to closing day at the escrow office.*Conducted all customer interactions, addressing inquiries, and efficiently gathering necessary documentation for loan processing.*Coordinated with third-party entities (appraisal, insurance, escrow, and work verification) on behalf of clients to streamline the overall process.*Applied organizational, time management, communication, and customer service skills to enhance the home buying experience.*Ensured compliance with federal and bank guidelines, including ECOA, and meticulously reviewed credit reports.*Functioned as a client manager and loan specialist, overseeing multiple client files concurrently and providing comprehensive support.*Maintained open and frequent communication with escrow, ensuring timely progress towards closings and obtaining all required documentation. Show less

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  U.s. bank

  May 2021 - Aug 2023

  Mortgage loan specialist

  *Cultivated relationships with customers to increase loan origination opportunities.*Collaborated with closing attorneys throughout loan process, ensuring smooth transactions.*Analyzed financial data and credit history to determine mortgage eligibility.Evaluated borrower qualifications per internal policies.Delivered exceptional customer service, promptly addressing inquiries and concernsn advised clients throughout process to make it a positive experience for them *Prepared thorough loan documentation for underwriter review.*Ensured compliance with applicable state and federal laws including RESPA, TILA, ECOA, HMDA. Show less

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  Massage envy

  Feb 2024 - now

  Receptionist