Experience

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  Safaricom

  Aug 2009 - now

  Enforcement of service level agreements with contractors serving internal servicesMeeting demand production schedules to ensure contractual turnaround time commitments are achieved daily for mailing, canteen & hospitality services Designs and improves upon workflow processes to maximize overall efficiency and cost effectivenessDaily gym, canteens inspections and assignment of work requests to maintenance staff or any other relevant person for resolution of arising issuesReceive special requests to plan, coordinate and schedule meeting rooms to support both routine and short notice meetings/special events involving multiple requestors. Ensure proper working of meeting room reservation and control systemAnalyze monthly costs and advise on trends and areas of improvements Show less Internal Services Assistant SafaricomNovember 2009 – October 2010 (1 year) Reception: • Ensure that all visitors are attended to in a fast and efficient manner.• Take responsibility of reception environment.• Provide message pad for visitors to leave a message for absent employees.• Ensuring there is an assortment of reading materials at all times. Switchboard:• Receiving calls promptly and directing to the relevant extensions and departments.• Receiving calls with the highest level of courtesy and professionalism and responding promptly and efficiently.• Providing a message service for callers who cannot get through to the employees and forwarding the messages. Mail room and support services:• Coordinating with the courier companies for the collection and delivery of company mails is done on time and to the correct destination.• Re-crediting the franking machine at the post office and ensure it is in proper working condition.• Carrying out basic security checks on all the mails and parcels at the security desk.Prepare weekly and monthly progress reports on courier services, incoming and outgoing mails Show less

  • Senior Officer Internal Services operations

    Jul 2013 - now

  • internal service assistant

    Aug 2009 - now