Experience

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  Raya contact center

  Jul 2012 - Sept 2012

  Account advisor, dq project, etisalat uae

  • Handle inbound and outbound calls from Etisalat UAE customers regarding their accounts and services.• Provide accurate and timely information to customers, resolving any issues or concerns they may have.• Identify opportunities to upsell or cross-sell Etisalat's products and services to customers.• Update customer accounts and information in the system accurately.• Follow all scripts, policies, and procedures provided by Etisalat and Raya Contact Center.• Meet or exceed performance targets, including call handling metrics and sales targets.• Adhere to Etisalat's quality standards and ensure compliance with all relevant regulations. Show less

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  Freelancer

  Jan 2015 - Jan 2016

  Mathematics teacher at al-bayan language school

  • Teach high school Mathematics courses, including Algebra, Geometry, and Calculus.• Develop and implement engaging lesson plans that meet the needs of diverse learners.• Use a variety of instructional strategies to promote student understanding and mastery of math concepts.• Assess student progress through quizzes, tests, and other assessments.• Provide timely feedback to students and parents/guardians on student performance.• Collaborate with colleagues to align curriculum and instructional practices.• Participate in professional development opportunities to enhance teaching skills and knowledge. Show less

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  Raya contact center

  Jul 2016 - Dec 2017

  Account advisor, dq project, etisalat uae

  • Handle inbound and outbound calls from Etisalat UAE customers regarding their accounts and services.• Provide accurate and timely information to customers, resolving any issues or concerns they may have.• Identify opportunities to upsell or cross-sell Etisalat's products and services to customers.• Update customer accounts and information in the system accurately.• Follow all scripts, policies, and procedures provided by Etisalat and Raya Contact Center.• Meet or exceed performance targets, including call handling metrics and sales targets.• Adhere to Etisalat's quality standards and ensure compliance with all relevant regulations. Show less

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  Freelancer

  Dec 2017 - Aug 2020

  Ios mobile applications developer

  • Design and build advanced applications for the iOS platform.• Collaborate with cross-functional teams to define, design, and ship new features.• Unit-test code for robustness, including edge cases, usability, and general reliability.• Work on bug fixing and improving application performance.• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

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  Setc training solutions and consultancy

  Jan 2019 - Jun 2021

  Instructional system designer

  • Collaborate with clients and subject matter experts (SMEs) to analyze training needs and define learning objectives.• Design and develop high-quality, interactive, and engaging e-learning courses, instructor-led training materials, and other learning resources.• Utilize instructional design principles, adult learning theory, and best practices to create effective and impactful training programs.• Develop assessments and evaluations to measure the effectiveness of training programs and make recommendations for improvement.• Stay current with industry trends and technologies to continuously improve training offerings and delivery methods.• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.• Provide guidance and support to clients and internal teams on training and instructional design best practices. Show less

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  Business development services - egypt

  Oct 2020 - Apr 2021

  • Develop and implement comprehensive training strategies and programs that support the company's goals and objectives.• Collaborate with department heads and subject matter experts to identify training needs and priorities.• Design and develop training materials, including presentations, manuals, and e-learning modules.• Coordinate and facilitate training sessions, workshops, and seminars, both in-person and virtually.• Evaluate training effectiveness through assessments, feedback, and performance metrics.• Manage the training budget and resources, ensuring efficient use of resources.• Stay current with industry trends and best practices in training and development. Show less • Develop and implement comprehensive marketing strategies that align with the company's goals and objectives.• Create and execute marketing campaigns across various channels, including digital, print, and social media.• Manage the company's website and social media channels, ensuring content is up-to-date and engaging.• Conduct market research and competitor analysis to identify opportunities for growth and differentiation.• Collaborate with the sales team to develop marketing materials and support sales initiatives.• Analyze marketing data, such as campaign performance metrics and customer feedback, to measure effectiveness and make recommendations for improvement.• Manage the marketing budget and resources, ensuring efficient use of resources. Show less

  • Training Manager

    Oct 2020 - Apr 2021

  • Marketing Manager

    Oct 2020 - Jan 2021
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  Concentrix

  Jun 2021 - Dec 2021

  Training and development analyst

  • Collaborate with Training Managers, Training Supervisors and Subject Matter Experts (SMEs) to identify training needs and goals.• Conduct thorough analysis of training requirements, including audience analysis, task analysis, and training content analysis.• Design and develop training materials, including curriculum, presentations, and training manuals, using instructional design principles.• Implement and facilitate training sessions, both in-person and virtually, ensuring engaging and effective delivery.• Evaluate training programs using quantitative and qualitative methods to measure effectiveness and make recommendations for improvement.• Assist in the management of training projects, including scheduling, resource allocation, and budget tracking.• Stay current with industry trends and best practices in training and instructional design. Show less

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  Sylndr

  Mar 2022 - Jul 2024

  • Collaborate with the Customer Experience Manager to develop and implement quality assurance processes and standards.• Monitor customer interactions, including calls, emails, and in-person interactions, to assess quality and compliance with company policies and procedures.• Conduct regular audits and evaluations of customer interactions to identify areas for improvement and provide feedback to team members.• Develop and deliver training programs to improve customer service skills and ensure consistency in quality standards.• Analyze data and generate reports on quality metrics, trends, and improvement initiatives.• Work closely with the Customer Experience Manager and other stakeholders to implement quality improvement initiatives and drive positive change.• Stay current with industry trends and best practices in customer experience and quality assurance. Show less • Collaborate with the Customer Experience Manager to identify training needs and develop training strategies to address them.• Design and develop training materials, including presentations, manuals, and e-learning modules, tailored to the needs of the customer experience team.• Coordinate training logistics, including scheduling, venue arrangements, and participant communications.• Facilitate training sessions, both in-person and virtually, ensuring engaging and effective delivery.• Evaluate training effectiveness through assessments, feedback, and performance metrics, and make recommendations for improvement.• Maintain training records and documentation to ensure compliance with regulatory requirements and internal standards.• Stay current with industry trends and best practices in training and development, particularly in the automotive retail sector. Show less

  • Quality Executive

    Mar 2022 - Jul 2024

  • Training Executive

    Mar 2022 - Jul 2024
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  Impact learning and development

  Jun 2024 - Sept 2024

  Soft skills trainer

  As a Freelance Trainer at Impact Learning and Development Company, I specialize in designing and delivering targeted training programs for employees across diverse sectors, including banking, corporate environments, and blue-collar industries. My role involves creating impactful learning experiences that enhance skills, boost productivity, and foster professional growth.With a focus on practical and results-driven training, I work closely with organizations to tailor content that meets their specific needs. Whether it's leadership development for banking professionals, communication skills for corporate teams, or safety and efficiency training for blue-collar workers, I ensure each program is relevant, engaging, and actionable.I am passionate about empowering individuals to reach their full potential through learning. My sessions are designed to be interactive, hands-on, and adaptable to different learning styles. By staying updated with industry trends and best practices, I ensure that my training solutions are both innovative and effective. Show less

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  Al-rashed group holding co. kscc

  Aug 2024 - now

  Production project manager

  The Production Manager is responsible for ensuring the seamless execution of digitization projects through strategic planning and hands-on coordination. This role involves managing schedules, staff, resources, and technical challenges to oversee the entire production workflow, ensuring projects are completed on time and resources are efficiently allocated.Key Responsibilities:• Short-Term Project Scheduling:Develop and manage short-term schedules, ensuring project deadlines are met and resources are effectively utilized.• Long-Term and Near-Term Coordination: Align long-term strategic plans with immediate project needs, balancing workloads and ensuring timely delivery.• Shift and Staff Planning: Organize and oversee staff shifts, ensuring adequate staffing levels for all production phases.• Resource Monitoring: Track and manage the availability of equipment, materials, and personnel to maintain uninterrupted operations.• Load Balancing: Distribute work evenly among staff and resources to sustain productivity and avoid bottlenecks.• Technical Point of Contact: Act as the primary technical liaison, resolving issues in collaboration with relevant teams.• Emergency Planning: Develop and implement contingency plans to address unexpected disruptions in the production process.• Hardware Maintenance Coordination: Schedule and oversee regular maintenance of equipment to minimize downtime and ensure optimal performance.• Software Update Management: Plan and manage software updates with minimal disruption to ongoing production activities.• Reporting and Metrics: Generate and analyze performance reports, providing insights to management to track efficiency and identify areas for improvement. Show less