Experience

• 

  Mashiur rahman & co ltd.

  May 2010 - Sept 2010

  Service engineer
• 

  Tvs auto bangladesh

  Oct 2010 - Aug 2016

  Service & warranty engineer
• 

  Yamaha motorcycles bangladesh - aci motors ltd.

  Sept 2016 - Aug 2017

  Service engineer & spare parts sales executive
• 

  Bangladesh honda pvt ltd (bhl)

  Sept 2017 - Jan 2020

  Service engineer (area incharge)

  •Support dealers about process implementation, warranty, parts policies etc. to ensure quality service for customer satisfaction.•Analyze the market data, gap area, make improvement plan, take countermeasures and report to management daily, weekly, monthly.•Implementing service campaign, market surveys, customer meet for maintenance and awareness after sales events.•Frequently visit to dealer & observe service operation & activities and take counter measure to improve the gap area.•Develop new idea for future improvement.•Monitoring market data & information for investigation on products quality.•Assist dealer to improve customer satisfaction & train the dealer's personnel. Show less

• 

  Tvs auto bangladesh

  Feb 2020 - Mar 2025

  •Overseeing daily operations, managing budgets and setting performance objectives.•Recruiting, training and supporting general managers as well as conducting regular performance appraisals.•Identify and implement processes to improve operational efficiencies, reduce expenses and improve customer satisfaction•Establish goals and metrics for direct reports and monitor progress towards achievement of objectives.•Improve service business of dealer & to improve service operational efficiency in workshop to improve customer satisfaction and profitability.•Ensure availability of genuine parts supplied by TVSM recommended source.•Improve PSF Score & improve PSF through service process audit take corrective actions to improve service standards at workshop & get involved in specific details which require immediate attention.•Managing internal and external stakeholder relations and negotiating contracts.•Planning, evaluating and optimizing operations to be efficient and cost-effective.•Ensuring products and services comply with regulatory and quality standards.•Preparing and presenting monthly, quarterly, and annual statements, analyses and reports of operations and finances.•Dealing with escalated customer issues, incident reports and legal actions.•Focus on turnaround time and ensure trouble free vehicles to preowned 2 wheeler customers. Show less

  • Regional Service Manager

    Feb 2024 - Mar 2025

  • Sr. Service Engineer

    Feb 2020 - Feb 2024
• 

  Uttara motors limited

  Oct 2024 - now

  Assistant manager