Experience

• 

  Bims (beuseph investment model services)

  Nov 2018 - Nov 2019

  Graduate trainee (nysc), ministry of education, lagos state

  Participated in training, contributed to projects, and conducted research and analysis.Provided administrative support and collaborated with local education authorities.

• 

  Colkay global services ltd

  Dec 2019 - now

  ~ Successfully led 4 product launches, resulting in a 30% revenue increase.~ Utilized Jira for project management.~ Collaborated with cross-functional teams, delivering products 22% faster than the industry average.~ Collaborated in developing strategic product roadmaps and enhanced customer satisfaction by gathering feedback.~ Implemented pricing optimization strategies and streamlined the supply chain, saving 15 million naira.~ Identified and capitalized on emerging market trends, resulting in a 30% revenue increase.#ProductManagement #DataAnalysis #CrossFunctionalCollaboration #StrategicPlanning #CustomerFeedback Show less ~ Reduced churn rates by 20% and managed key accounts, resulting in upsell opportunities and additional revenue.~ Leveraged data analysis to tailor solutions and achieve a 95% customer renewal rate.~ Conducted product education initiatives, reducing support ticket volumes.~ Collaborated with product and engineering teams to improve products and resolve customer issues.~ Gathered feedback, increased NPS scores, and expanded the customer base.#CustomerSuccess #AccountManagement #DataInsights #CustomerEngagement #Collaboration Show less

  • Product Manager

    Sept 2022 - now

  • Associate Product Manager

    Aug 2020 - Aug 2022

  • Customer success manager

    Dec 2019 - Aug 2020