Experience

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  Bank of baroda

  May 2014 - Aug 2022

  Business associate (swo - banking operation, retail services)

  Primary responsibilities: Responsible for supervising the day to day running and operations of the bank by ensuring a healthy, professional, helpful & customer friendly environment for the customers & staffs.Financial Operations – oEnsuring daily banking transactions operations.oValidating & reporting high amount transactions & related documents.oOpening/Closer of bank accounts for individuals/companies.oPrepare and coordinate auditsSecurity operations – oEnsuring the Fraud Risk Surveillance in place to prevent any unfortunate incident.oTimely review of Fraud detection alerts and closure as appropriate.oMonitoring suspicious transactions, and blocking/unblocking accounts with suspicious activity.oEnsure orderly filing of relevant documents/reports reviewed.Customer Service – oLooking after the short term and long-term funding requirements of business clients.oBuilding & ensuring healthy professional relationships with high-net-worth individuals.oWorking closely with small and medium sized businesses.oPutting into effect new procedures and policies, passed down from Head Office.oMarketing new financial products or services.oPresenting information clearly to customers, work colleagues and third parties.oRepresenting the bank within the local community. Show less